Posted Date: Dec-29-2016
Job ID: 6113
Job Type: Full Time
Job Function: Human Resources
This position contributes to REI’s success by maximizing productivity and reducing risk and expenditures through the optimal management of health, welfare, disability and time-off/absence/leave programs. This position will work with health, welfare, and disability and third party administrators to develop and implement best practices in operational processes, including claims management, health and care management, ergonomics and return-to-work protocols. In addition, they will serve as a resource to management, HR and employees on a variety of healthcare, welfare, and Leave of Absence related matters. The incumbent will act as the escalation contact for more complex vendor and employee service issues/concerns that are raised to the Employee Service Center. Models and acts in accordance with REI’s guiding values and mission. This role will work with HR, business partners and managers on all aspects of benefit administration including the design/development, implementation and communication of benefit programs and processes for REI employees. The position will also work with HR, legal and tax counsel, as well as service providers and consultants to ensure that programs are implemented and administered in accordance with regulatory requirements and REI policies.
Partner closely with Benefits, HR and Operations teams to provide recommendations regarding program administration, program design changes, vendor management issues, and Service Level agreement.
Implement process improvement activities with the ESC, and provide feedback regarding employee and management communications such as intranet, policies and third party communications.
This role will also be responsible for all aspects of various benefits program management including daily administration, vendor management, funding, management reporting, plan compliance as well as focus on continual improvement in the employee experience. This position will manage appeals and work with HR and managers to resolve any potential conflicts for employees. The position is responsible for maintaining a high level of plan participant satisfaction by proactively identifying potential problems, and quickly resolving issues.
At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 19 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.
With more than 140 retail locations (and growing), REI offers unique competitive benefits to its more than 11,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.
REI is an Equal Opportunity Employer