Master Technician - Albuquerque

Posted Date: Aug-14-2016

Job ID: 5007

Job Type: Full Time

Job Function: Retail Operations

City: Albuquerque

State: New Mexico

Store: Albuquerque

What's cool about this job

This is a hands-on position and allows you to work on bike, ski, and snow equipment on a daily basis! The Master Technician has primary responsibility for operating the store’s service department so as to maintain high quality and safety standards and deliver exceptional service to customers in medium and large volume stores. To ensure your “pro-status”, within 6 months of hire you will have the opportunity to attend the Barnett Bicycle Institute to receive your REI certification. In addition to being a service savant, typical work for this position includes: 
  • Scheduling and monitoring the production of shop work to meet customer demand
  • Working with management to build, train and certify a team of technicians to carry out shop service and rental department functions.
  • Assisting immediate supervisor in evaluating staff needs including hiring, scheduling and evaluating staff performance
  • Managing risk to REI by ensuring all shop employees are trained and certified to the level of work they perform and all work meets REI and vendor quality and safety specifications.
  • Preserving complete and accurate shop records and maintaining record keeping systems
  • Completing Post Accident inspections and reports as necessary
  • Acting as liaison between customer, store, AHQ and vendor on resolving highest-level repair problems
  • Resolving action sports equipment non-conformity and warranty issues
  • Researching and reporting significant quality and safety issues to Assistant Store Manager and the Product Quality Research Analyst at AHQ. Advising of alternatives or solutions before proceeding with work.
  • Ordering shop materials, tools, supplies, and parts
  • Assembling and repairing action sports equipment to REI and/or vendor standards
  • Maintaining equipment and ensuring a clean, secure and safe work environment

Bring your passion and expertise

You live and breathe REI equipment. You’re a builder. You’re a trainer. You’re a safety maven. As a Master Technician your job is to train the bike shop staff, ensuring the cycling shop staff is equipped to handle REI customers’ bicycle service needs. If you like repairing equipment, managing risk and building teams of technicians to carry out service department functions then this is the role for you!  Here are some skills that we look for in our Master Technicians:
  • Successful completion of Barnett Bicycle Institute/REI certification within 6 months of hire
  • 3+ years bike and/or ski shop experience or equivalent; previous shop management experience is preferred.
  • Proven problem-solving ability: effectively identifying, analyzing, following through and resolving issues and a proven ability to show attention to detail
  • Interest in working in an environment committed to providing a superior sales and service experience while increasing sales through service.
  • Demonstrated ability to lead, motivate and develop others, and build a strong shop team.
  • Effective communication skills-- clear, concise and positive.
  • Ability to maintain open and positive relations with employees and customers
  • Interest in developing own skills and knowledge
  • Availability to work a flexible schedule based on business needs, including evenings and weekends
  • Ability to up to 50 pounds, with assistance 

Why you'll love it here

Real. Alive. Connected. These are a few words that describe life at REI. Whether it’s in our careers or in the great outdoors, we aspire to adventure in all ways! At REI we value our customers; we work hard to earn our reputation for quality and integrity every day. Our commitment remains the same as when we started out in 1938: to inspire, educate and outfit for a lifetime of outdoor adventure. Join a passionate community of people who believe in one simple truth: an outdoor life is a life well-lived. Get ready to harness your creativity, customer focus and enthusiasm for living life outdoors—we can’t wait to meet you!

Oh yeah, did we mention perks? At REI, we understand that benefits matter – we offer a competitive benefit package for all employees which includes: 
  • A workplace built on respect, integrity, and balance 
  • Healthcare coverage for full-time employees
  • A competitive bonus/ incentive program 
  • REI Retirement Plan 
  • Generous gear and merchandise discount 
  • Paid time off 
  • Professional growth and development opportunities 

REI is proud to be an Equal Opportunity Employer

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 19 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 140 retail locations (and growing), REI offers unique competitive benefits to its more than 11,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.