Sales Lead - Houston

Posted Date: Sep-13-2017

Job ID: 8862

Job Type: Part Time

Job Function: Retail Sales

City: Houston

State: Texas

Store: Houston

What's cool about this job

This role is based in our new REI Pro Shop in the Momentum Climbing Gym.   This role provides an amazing customer experience with credible product expertise and advanced selling skills.  This job contributes to REI’s success by using both experience and advanced product knowledge to build customer relationships and drive sales while also leading a range of daily administrative and shop operational duties. Models and acts in accordance with REI’s guiding values and mission.

  • Drives customer sales through all channels by maximizing selling behaviors. Capitalizes on all promotional events through successful event execution.
  • Demonstrates strong interest and credible expertise in our product assortment; translates this knowledge into value for our customers.
  • Processes customer transactions, including class and event registrations, accurately and efficiently.   
  • Passionately promotes REI’s membership and effectively converts non-members to members.  Helps guide others to do the same.
  • Delivers inspirational experiences for our members and customers through effective promotion of REI events, classes, Adventures trips and Adventure Projects trail apps
Shop Operational and Administrative duties:
  • Performs opening and closing responsiblities, which may include performing Key Holder duties.
  • Supports management with accounting responsibilities, which may include banking and auditing, and reconciling Multicards, Petty Cash, and other cash and/or expense systems.
  • Effectively processes and prepares store inventory: receives incoming shipments according to procedures, efficiently stocks and coordinates daily stocking process, actively manages merchandise, executes visual directions, and ensures a compelling presentation.  Partners with local Visual Merchandising Point Person (VMPP) to ensure visual excellence.
  • Adapts merchandise presentation based on changing inventory levels, new products, promotions, and market conditions (weather, events, etc.)
  •  Identifies areas of opportunity and acts on them as it relates to inventory accuracy, price accuracy, and product stock levels.
  •  Maintains inventory levels and assists with inventory audits
  • Prices, organizes, evaluates or ships customer and product quality returns or transfers according to stated REI policies and procedures.
  • Assumes responsibility for other operational or administrative functions as requested such as maintaining files/bulletin boards/calendars, monitoring and ordering supplies, facilitating mail in and out of the shop, recycling, trash removal, light housekeeping activities (dusting, vacuuming), or other simple maintenance tasks.
  • Supports and partners with Retail Sales Managers through communication of goals, daily expectations, task assignments, staffing/scheduling needs and feedback. 
  • Trains and mentors new staff, provides direction to peers as necessary, coordinates service delivery, and task execution.
  • Ensures shop is following Asset Protection standards and safety procedures.

Bring your passion and expertise

Do you aspire to adventure? Do you thrive in the outdoors and want to help others do the same? Bring your passion to REI and help fulfill our mission to educate, inspire and outfit our customers for a lifetime of outdoor adventure and stewardship! Here are some qualities we look for in our Sales Leads:

  • Previous retail sales and customer services experience (preferred)
  • Effective communication skills
  • Strong knowledgeable of climbing and associated gear highly preferred.
  • Completion of the REI Sales and Service Training and Membership Training prior to working on sales floor
  • Requires open availability to work a flexible schedule based on business needs, including evenings and weekends

Why you'll love it here

Real. Alive. Connected. These are a few words that describe life at REI. Whether it’s in our careers or in the great outdoors, we aspire to adventure in all ways! At REI we value our customers; we work hard to earn our reputation for quality and integrity every day. Our commitment remains the same as when we started out in 1938: to inspire, educate and outfit for a lifetime of outdoor adventure. Join a passionate community of people who believe in one simple truth: an outdoor life is a life well-lived. Get ready to harness your creativity, customer focus and enthusiasm for living life outdoors—we can’t wait to meet you!

Oh yeah, did we mention perks? At REI, we understand that benefits matter – we offer a competitive benefit package for all employees which includes: 
  • A workplace built on respect, integrity, and balance 
  • Healthcare coverage for full-time employees
  • A competitive bonus/ incentive program 
  • REI Retirement Plan 
  • Generous gear and merchandise discount 
  • Paid time off 
  • Professional growth and development opportunities 

REI is proud to be an Equal Opportunity Employer

At REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception – 20 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 140 retail locations (and growing), REI offers unique competitive benefits to its more than 12,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.