Senior Information Architect

Posted Date: Oct- 6-2016

Job ID: 5345

Job Type: Full Time

Job Function: eCommerce / Online

City: Kent

State: Washington

What's cool about this job

REI has an exciting opportunity to contribute to REI’s success by increasing the findability and discoverability of digital content on REI’s digital properties, enabling REI to deliver the right content to the right customer at the right time. This position defines the strategy and manages the implementation of REI’s information architecture initiatives, including metadata standards, and ontology and taxonomy development. This role collaborates to ensure the overall coherence of the wayfinding experience across REI’s digital properties, supporting both merchandising and brand business objectives. Ensures that customers understand the structure of the site and can find relevant information, and that the meaning of information is successfully communicated. This role leverages data-driven insights into customer wayfinding behavior to deliver actionable plans for meeting user needs online. Models and acts in accordance with REI’s guiding values and mission.

• Leads planning, development, management, governance and evaluation of metadata standards, including metadata schemas, taxonomies and ontologies
• Manages the implementation and administration of the ontology tool. Plans and conducts ontology and taxonomy governance 
• Evangelizes the value and benefits of available metadata and ontologies to key business partners and drives adoption of metadata standards by other systems to enable and enhance content management, search, and personalization initiatives
• Drives delivery of content auto-tagging and the development of guidance for manual tagging
• Partners with editorial stakeholders on development of content models that support programmatic/dynamic delivery of content and performs content analysis in support of navigation and content modeling goals 
• Partners with SEO to ensure that the information architecture and metadata strategies support traffic goals
• Ensures metadata standards and taxonomies support navigation system standards
• Participates in the design process and reviews published designs to ensure that information is delivered in a way that preserves meaning and promotes relevance
• Regularly reviews site analytics and customer feedback to identify findability issues and incorporates findings to continuously improve and evolve the end-user navigation experience and metadata strategy
• Conducts customer research and usability testing focused on site navigation and wayfinding experiences, documents and communicates findings, and incorporates learnings and feedback into site design
• Serves as an information architecture, metadata, and ontology subject matter, and contributes expertise to REI stakeholders and cross-divisional partners as needed  
• Contributes to REI’s overall information strategy by collaborating with the larger Findability team and other teams in Digital Retail

Bring your passion and expertise

  • 5+ years’ experience developing and managing controlled vocabularies, taxonomies, ontologies, metadata and classification schema
  • 5+ years’ experience in information management and organization.
  • Master’s Degree in Library and Information Science, Information Management,  Linguistics, or related field
  • Successful work performance demonstrating an ability to work well with others, use productive work methods, exercise sound judgment and display initiative and innovation on the job.
  • Ability to multi-task, utilizing exceptional written and verbal communication skills while working in a fast-paced, team-oriented environment.
  • 5+ years’ experience using content management, taxonomy management, or search systems to improve discoverability
  • Proven experience leading new data initiatives or otherwise architecting new solutions for content or data problems.
  • Ability to implement and analyze research and metrics reporting to make informed decisions
  • Experience planning and conducting user research and analyzing results to help improve customer experience
  • Passionate about website usability and the role of metadata in improving customer experiences
  • Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals.
  • Flexible in one's viewpoints and positions in order to support the direction taken by others at REI.
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
  • Consolidates information from various sources including feedback from others to reach sound decisions.
  • Considers the ultimate impact of decisions and actions on internal and external customers.
  • Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work.
  • Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.
  • Clearly conveys and accurately receives information by a variety of methods and in various situations.
  • Builds rapport with all kinds of people inside and outside the organization.
  • Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals.
  • Challenges the status quo, champions change and influences others to change.
  • eCommerce experience in the retail industry a plus

Why you'll love it here

Join a passionate community of people who believe in one simple truth: an outdoor life is a life well-lived. REI is a co-op, born in the mountains of the Pacific Northwest in 1938. We’re here to help our 5.5 million members have amazing experiences outside—and do the same ourselves. Bring your creativity, customer focus and enthusiasm for living life outdoors—we can’t wait to meet you!

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 19 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 140 retail locations (and growing), REI offers unique competitive benefits to its more than 11,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

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1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

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(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

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