Technical Specialist II - Albuquerque

Posted Date: Oct- 1-2015

Job ID: 2531

Job Type: Part Time

Job Function: Retail Operations

City: Albuquerque

State: New Mexico

Store: Albuquerque

What's cool about this job

Want to work on building and assembling REI equipment on a daily basis? Awesome, then keep on reading to learn more about our Technical Specialist role. The role of the Technical Specialist has primary responsibility for the assembly of bikes and snow sports equipment to REI and vendor standards delivering exceptional service to customers both in the shop and on the retail floor. Here are the primary responsibilities of our Technical Specialist II position: 
  • Assembles, maintains and repairs action sports equipment meeting REI and/or/vendor standards
  • Assesses customer needs and confirming service and product meets those needs
  • Checking in and out shop and rental equipment based on REI standards
  • Contributes to sales results by knowing REI products and services, accurately communicating product information and inventory response processes
  • Reports significant quality and safety issues to the Master or Certified Technician.
  • Assists with maintaining equipment and ensuring a clean, secure and safe work environment
  • Support team’s achievement of key goals through individual contribution.
  • Promote the benefits of REI Membership

Bring your passion and expertise

You live and breathe REI equipment. You’re a builder. You’re a safety maven. At REI, the Technical Specialist II is a critical role in the retail stores and has primary responsibility for the assembly, repairs, and maintenance of bikes and snow sports equipment to REI and vendor standards and to deliver exceptional service to customers both in the shop and on the retail floor. Customers frequently interact with Technical Specialists to ensure their equipment is properly fitted and maintained for their outdoor adventures. Requirements of the Technical Specialist position include but are not limited to:
  • Bike maintenance and repair experience 
  • Successful completion of the relevant certification required of the level the role, service advisor and any snow sports certifications required based on store assortment and customer need.
  • Previous snow sports equipment and/or bike assembly experience or equivalent preferred.
  • Interest in working in a team environment committed to providing a superior sales and service experience while increasing sales through service.
  • Demonstrated attention to detail.
  • Proven ability to maintain open and positive relations with employees and customers.
  • Interest in developing own skills and knowledge.
  • Availability to work a flexible schedule based on business needs, including evenings and weekends.
  • Ability to up to 50 pounds, with assistance 

Why you'll love it here

Real. Alive. Connected. These are a few words that describe life at REI. Whether it’s in our careers or in the great outdoors, we aspire to adventure in all ways! At REI we value our customers; we work hard to earn our reputation for quality and integrity every day. Our commitment remains the same as when we started out in 1938: to inspire, educate and outfit for a lifetime of outdoor adventure. Join a passionate community of people who believe in one simple truth: an outdoor life is a life well-lived. Get ready to harness your creativity, customer focus and enthusiasm for living life outdoors—we can’t wait to meet you!

Oh yeah, did we mention perks? At REI, we understand that benefits matter – we offer a competitive benefit package for all employees which includes: 
  • A workplace built on respect, integrity, and balance 
  • Healthcare coverage for full-time employees
  • A competitive bonus/ incentive program 
  • REI Retirement Plan 
  • Generous gear and merchandise discount 
  • Paid time off 
  • Professional growth and development opportunities 

REI is proud to be an Equal Opportunity Employer

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 19 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 140 retail locations (and growing), REI offers unique competitive benefits to its more than 11,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.