Area Retail Asset Protection Specialist - NYC Market

Posted Date: Aug-16-2021

Job ID: 21114

Job Type: Full Time

Job Function: Asset Protection

City: New York

State: New York

Store: Soho

Remote Eligible: No

Please visit the Covid-19 Hiring Updates before applying

What's cool about this job

This job contributes to REI’s success by driving improved profitability for the co-op through reduced inventory shrinkage, margin improvement, improved operational execution through training and auditing, reduced workers’ comp and GL claims and premiums, retail and supply chain management, payroll reduction, business continuity oversight, improved product availability through shrink identification and mitigation, ensuring inspirational member experiences and service, process and vendor relationships, developing and implementing asset protection strategies and theft prevention strategies in assigned location(s), models and acts in accordance with REI’s guiding values and mission.

  • Facilitate the development, coordination, and implementation of the strategies of the Asset Protection department in assigned retail location(s)
  • Plan and schedule a visit cadence for assigned store locations
  • Collaborate with other Sr. Asset Protection Specialists within the market with input from key stakeholders and cross-divisional partners
  • Oversee asset protection strategies and awareness programs to reduce inventory losses throughout the assigned locations and validates implementation of the programs in assigned areas of responsibility
  • Initiates and manages investigations of internal theft, fraud, integrity and other policy violations related to asset protection. Completes investigations assigned by the Sr. Market Asset Protection Manager. Adheres to the requirements of the Investigation and Ethical Standards Guidelines
  • Utilize available tools (i.e. – ZPA, CCTV, etc.) to identify possible internal fraud
  • Identifies and resolves external theft trends, incidents, and concerns through analysis, partnership with law enforcement, other retailers and LP ORC groups. Monitors market Retail Alerts. Utilizes available information to coach and educate store teams in assigned location(s) on theft prevention tactics
  • Communicate theft and fraud trends to direct supervisor in order to assist in the development and implementation of business solutions that are market specific to better educate, inform and direct stores with solution oriented guidance
  • Oversees the physical security of assigned REI properties through CCTV, EAS, guard services and alarm system installation, maintenance and monitoring. Ensures Service Channel requests are entered for repairs of security equipment
  • Validates the completion of quarterly burglar alarm tests by management at assigned locations
  • Maintains security related equipment, including, but not limited to, locks, safes, merchandise protection, burglary alarms and cameras
  • Utilizes the Asset Protection Visit Guide as a tool to identify and address operational deficiencies. Collaborates with store management to develop an action plan for deficient areas
  • Monitors shipping and receiving procedures through data integrity reporting, driving awareness, and making recommendations for process improvements to reduce potential inventory loss
  • Drives the implementation of company programs, procedures, methods and practices to promote REI key messages through a partnership with management in assigned locations
  • Effectively and appropriately communicates actual or potential incidents and loss events to appropriate management/executives. Seeks guidance from direct supervisor for critical communication
  • Support special events, store openings, and emergency situations at assigned locations which may include scheduling contract security coverage
  • Assist the Sr. Market Asset Protection Manager in planning the installation of security equipment (CCTV, alarms, EAS)
  • Support new store AP awareness training of management and staff
  • Supports training and coaching in assigned store(s) for sales staff on asset protection, theft identification, operational deficiencies and safety. Presents AP topics at staff huddles in assigned locations
  • Monitors operational statistics, reports trends, variances and issues, and takes appropriate action
  • Monitors inventory, inventory accuracy, operation execution, shrink accuracy and procedural errors that could lead to inventory loss
  • Utilizes all available Tableau inventory reports to monitor shrink trends and to plan shrink mitigation with leadership at assigned locations. Utilize the reports to measure shrink mitigation tactic impact
  • Participates in the physical inventory processes including pre-inventory preparation, count accuracy validation and post-inventory shrink analysis. Partners with store management to analyze the causes of shrink and to develop and implement a Shrink Improvement Plan
  • Support the company and department safety initiatives to drive reductions in worker’s compensation incidents, customer accidents, task compliance and verification in retail locations through education, training and auditing process
  • Assist Market AP Manager

Bring your passion and expertise

  • Microsoft Word, Excel, PowerPoint, and Outlook General business, project management, and criminal law practices
  • Exceptional based reporting systems
  • 5+ years retail asset protection/loss prevention multi-unit experience
  • Ability to manage multiple complex business relationships
  • Computer proficiency in spreadsheet software, word processing, and strong writing and verbal skills 
  • SAP/Business Objects
  • Problem solving, critical thinking, and investigative skills
  • Ability to interact with all levels of management
  • Verbal and written communication skills
  • Ability to interface and maintain effective partnerships with all business partners and associates in a team - oriented environment; ability to influence without authority
  • Organizational and project management skills
  • Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts
  • Creates a strong, mutually supportive work spirit and culture where people can do their best
  • Establishes trust and inspires others
  • Delivers on commitments and holds others to same
  • Champions the organization and advocates solutions in the overall Company's best interest
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities
  • Meet project deadlines with little supervision
  • Consolidates information from various sources including feedback from others to reach sound decisions
  • Considers the ultimate impact of decisions and actions on internal and external customers
  • Makes decisions in a manner consistent with REI’s values and ethics
  • Fosters change in company direction
  • Effectively plans and executes changes
  • Bachelors’ Degree or equivalent experience required
  • Interview experience/training (Wicklander and Zulawski preferred)
  • Ability to travel, work nights and weekends as appropriate to business needs


At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.