Assistant Manager Operations

Posted Date: Sep-23-2019

Job ID: 15686

Job Type: Full Time

Job Function: Distribution Center

City: Goodyear

State: Arizona

Store: Distribution Center AZ


What's cool about this job

This job contributes to REI’s success by serving as an Assistant Manager, Operations overseeing building workload planning and operational production analysis to coordinate building labor and staffing plans. This position is responsible for planning and execution of building initiatives, budgets, and the performance of team operations. In addition, this job requires managing a diverse set of employees and is responsible for providing operational guidance and development for Supervisors, Operations and their direct reports. This job creates, plans, and executes a 1-3 year business plan supporting supply chain projects, key performance indicators, and operational efficiency. This position models and leads expectations for daily operations, considering safety expectations, adequate and appropriate staffing, execution of departmental expenses, and establishes accountability across all levels of employees. Models and acts in accordance with REI’s guiding values and mission.


  • Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results
  • Supports the implementation of company programs, procedures, methods and practices to promote REI key messages
  • Challenges and inspires employees to achieve business results
  • Ensures employees adhere to legal and operational compliance requirements
  • Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions
  • Conducts and ensures the completion of performance reviews
  • Provides coaching, direction and leadership support to employees in order to achieve department, company and customer results
  • Establishes and maintains visibility within the department
  • Monitors operational statistics, reports trends, variances and issues, and takes appropriate action
  • Organize, coordinate, and communicate building workload planning to a functional level on a daily, weekly, monthly, and seasonal timeline. Apply industry best practices to internal freight movement, partnering with peers to find the most efficient means of realizing production goals
  • Provide detailed analysis of production rates at a division, department, and individual level to assist operational supervisors in projecting long term staffing levels
  • Coordinate building labor and staffing plans for both the short and long term to include managing temporary employee program, cross training program utilization, and seasonal and annual hiring processes
  • Partner with Finance, Merchandising, Retail, and the Global Supply Chain team to project and report on Key Performance Indicators and update building Visual Controls
  • Define and develop production based projects, to include product placement, seasonal space planning, and Warehouse Management System improvements
  • Actively coordinates and/or leads Continuous Improvement projects to increase department productivity and cost controls
  • Coordinate Promotion and Event planning for the Distribution center operation to include the creation of plans, overall building execution accountability, and post operation lessons learned documentation
  • Supervise the Records Clerk employees to meet Company needs; communicates Company policies and procedures; hires, trains and evaluates department employees; forecasts for future staffing and training needs
  • Serve as an example to other employees by consistently demonstrating exemplary work habits, which contribute to teamwork, productivity, and efficiency; maintains own current functional knowledge and skills to assist staff with daily workload as needed
  • Develop, monitor, and operate within departmental annual payroll, capital and expense budgets
  • Maintain ongoing relationships and serve as member on various committees to represent departmental and/or overall Company interests; communicate Company needs and expectations internally or externally; provide review, input, and recommendations as appropriate


Bring your passion and expertise

  • 3+ years experience in leadership, successfully leading a team of employees
  • 5+ years experience in Distribution or relevant experience; which includes distribution training or a logistics degree from an accredited college (preferred)
  • Ability to work a flexible schedule; covering 24/7 operations
  • Experience with profit loss responsibility; preferred over $1M in expenses and with multiple operational disciplines
  • Ability to understand and communicate variances to operations; which include but are not limited to: finances, productivity, or customer service issues
  • 2+ years experience developing analytics and production tracking Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts
  • Creates a strong, mutually supportive work spirit and culture where people can do their best
  • Establishes trust and inspires others
  • Makes effective organization and people decisions in a manner consistent with REI's values and ethics
  • Delivers on commitments and holds others to same
  • Champions the organization and advocates solutions in the overall Company's best interest
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities. 
  • Consolidates information from various sources including feedback from others to reach sound decisions
  • Considers the ultimate impact of decisions and actions on internal and external customers
  • Fosters change in company direction. Effectively plans and executes changes.

At REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception – 22 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 150 retail locations (and growing), REI offers unique competitive benefits to its more than 13,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

NEW YORK CORRECTION LAW
ARTICLE 23-A, Section 753
LICENSURE AND EMPLOYMENT OF PERSONS PREVIOUSLY CONVICTED OF ONE OR MORE CRIMINAL OFFENSES

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.