Associate Design Program Manager

Posted Date: Oct- 6-2021

Job ID: 21766

Job Type: Full Time

Job Function: eCommerce / Online

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: Yes



Please visit the Covid-19 Hiring Updates before applying


What's cool about this job

The Digital Platforms and CX Strategy team at REI is seeking an Associate Design Program Manager to support our user research group. In this role, you’ll support a design program manager and work with designers, researchers, and writers to drive vision and deliver business or customer opportunities. You’ll establish and execute processes that enable research to happen quickly, frequently, and in ways that scale not only across our UX teams, but in ways that enable cross-functional partners to get the most out of customer insights, too. You’ll create and maintain process documentation, guidelines, and toolkits, as well as manage the sourcing, scheduling, compensation, and informed consent of research participants online and in stores. You'll be joining a fast-paced, growing, and passionate community where you'll be able to learn and grow with support and mentorship while enabling practioners of the digital experience community to deliver results that drive our business and deliver exceptional customer experiences. 

Job Responsibilities 
• Support and coordinate business operations, tools, documentation, and processes for the research program including sourcing, scheduling, and compensating participants and managing activities to enable frequent and recurring customer touchpoints for the Digital division 
• Manage planning, mapping, and communication of deadlines, milestones, status updates, debriefs, and escalations to multiple stakeholders across the co-op 
• Understand and uphold knowledge management best practices for the research program 
• Coordinate logistics of team events and rituals such as standups and critiques 
• Coordinate team onboarding and offboarding including process documentation, distribution lists, technology procurement, workspace assignment, and team gifts 
• Use available research tools to gain insights about program metrics and opportunities 
• Collaborate and align with developers, designers, and other teams to effectively deliver program results

Bring your passion and expertise

Minimum Qualifications 
• 1+ years professional work experience 
• Demonstrated knowledge in one of the core areas of design program operations: design process, customer journeys, design research, design systems 
• Experience working collaboratively with marketers, software engineers, data analysts, and UX designers, researchers, and writers 
• Fluency and comfort in understanding and discussing design, research, content, and operations practices with team members 
• Basic understanding of software stacks and Agile environments 
• Bachelor's degree or equivalent practical experience 

Preferred Qualifications 
• Experience in eCommerce 
• Proven track record of delivering impactful projects from ideation to execution 
• Familiarity with agile methodology and process

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

NEW YORK CORRECTION LAW
ARTICLE 23-A, Section 753
LICENSURE AND EMPLOYMENT OF PERSONS PREVIOUSLY CONVICTED OF ONE OR MORE CRIMINAL OFFENSES

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.