Bike Mechanic Specialist - San Carlos

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Posted Date
01-18-2023
Job ID
26910
Job Function
Retail Operations
REI City
San Carlos
REI State
California
REI Location
San Carlos
Remote Eligible
No
Please visit the Covid-19 Hiring Updates before applying
What's cool about this job

Want to work on building and assembling REI equipment on a daily basis? Awesome, then keep on reading to learn more about our Technical Specialist role. Your primary responsibility would be for the assembly of bikes and snow sports equipment to REI and vendor standards delivering extraordinary service to customers both in the shop and on the retail floor. Here are the primary responsibilities of what you would do:

  • Assembles, maintains and repairs action sports equipment meeting REI and/or/vendor standards
  • Assesses customer needs and confirming service and product meets those needs
  • Checking in and out shop and rental equipment based on REI standards
  • Contributes to sales results by knowing REI products and services, accurately communicating product information and inventory response processes
  • Reports significant quality and safety issues to the Master or Certified Technician
  • Assists with maintaining equipment and ensuring a clean, secure and safe work environment
  • Support team’s achievement of key goals through individual contribution
  • Promote the benefits of REI Membership
Bring your passion and expertise

You live and breathe REI equipment. You’re a builder. You’re a safety maven. At REI, the Technical Specialist is a critical role in the retail stores and has primary responsibility for the assembly, repairs, and maintenance of bikes and snow sports equipment to REI and vendor standards and to deliver extraordinary service to customers both in the shop and on the retail floor. Customers frequently interact with Technical Specialists to ensure their equipment is properly fitted and maintained for their outdoor adventures. Requirements of the Technical Specialist position include but are not limited to:

  • Bike maintenance and repair experience
  • Successful completion of certification required of the level the role, service advisor and any snow sports certifications required based on store assortment and customer need
  • Previous snow sports equipment and/or bike assembly experience or equivalent preferred
  • Interest in working in a team environment committed to providing excellent sales and service experience while increasing sales through service
  • Strong attention to detail
  • Ability to maintain open and positive relations with employees and customers
  • Interest in developing own skills and knowledge
  • Availability to work a flexible schedule based on business needs, including evenings and weekends
  • Ability to periodically lift 40 pounds
At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

Retail Posting Range
$23.24 - $32.33 per hour
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NEW YORK CORRECTION LAW
ARTICLE 23-A, Section 753
LICENSURE AND EMPLOYMENT OF PERSONS PREVIOUSLY CONVICTED OF ONE OR MORE CRIMINAL OFFENSES

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.

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