Bike and Ski Shop Lead - Christiana


Posted Date
Job ID
Job Function
Retail Operations
REI City
REI State
REI Location
Remote Eligible
Please visit the Covid-19 Hiring Updates before applying
What's cool about this job
REI is committed to becoming a fully inclusive, antiracist, multicultural organization. To fulfill our brand promise of enabling a life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism.
This is a hands-on position allowing you to work on bike, ski, and snow equipment daily. Primary responsibilities include: handling operations of the store’s service department, ensuring safety standards are met, and providing extraordinary customer service. The Bike & Snow Shop Service Lead [SSL] is a key member of the retail store Shop team. The SSL handles driving shop business results by specializing in shop team training, coordinating shop production, and shop facilities management. The SSL partners with managment team members to develop and deploy store level shop strategy and tactics.
Typical work for this position includes:
  • Execute shop services meeting or exceeding customer and REI expectations for quality and safety standards.
  • Coordinate production and manage throughput of shop work to meet REI customer demand expectations.
  • Identify improvement opportunities for shop workflow, increase productivity, and maintain or improve quality
  • Monitor quality of service work amongst shop staff, reporting any quality or service issues and recognizing excellent work.
  • Assemble and repair action sports equipment to REI and/or manufacturer standards.
  • Help Shop Service Manager in training, certifying, and building a team of technicians to accomplish all shop service, Cycle and Snowsports department functions.
  • Demonstrate initiative and productivity and serves as a role model for Bike & Ski Shop Mechanics, service advisors, and store staff.
  • Train and mentor new staff, give direction to peers as necessary, coordinate service delivery, and task execution.
  • Help Shop Service Manager in evaluating staff needs including hiring, scheduling and performance.
  • Research and report significant quality and safety issues to Shop Service Manager, Store Management, and the Compliance Manager at REI Headquarters as assigned.
  • Establish alternatives or solutions before proceeding with work.
Bring your passion and expertise
You live and breathe REI equipment. You’re a builder. You’re a trainer. You’re a safety maven. Our Shop Leads are responsible for operating the store’s service department, ensuring safety standards are met and providing extraordinary customer service. If you like repairing equipment, handling risk, and forming teams of technicians to accomplish out service department functions, this is the role for you! Qualifications we look for in our Shop Leads:
  • Successful completion of required training/certifications in role.
  • 1-2 years previous bike and/or Snowsports shop experience or equivalent/transferrable skills
  • Commitment to outstanding customer experience.
  • Participates and collaborate with others on one's own team and across REI for the achievement of business goals.
  • Flexible in one's viewpoints and positions to support the direction taken by others at REI.
  • Use business understanding, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
  • Consolidate information from various sources including feedback from others to reach sound conclusions.
  • Works smart by setting effective work goals, establishing priorities, and planning to produce quality work.
  • Effective communication skills; convey and receive information by a variety of methods and in various situations.
  • Foster and work as part of a diverse and inclusive team. Builds rapport with all kinds of people within and outside the organization.
  • Ability to transfer up to 40 pounds, with help
REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us. 
As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. 

The pay for this role is: $21.29 - $25.04 per hour. 
At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

Retail Posting Range
$21.29 - $25.04 per hour
ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.