Change Management Lead

Posted Date: Dec- 8-2021

Job ID: 22313

Job Type: Full Time

Job Function: Human Resources

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: Yes

Please visit the Covid-19 Hiring Updates before applying

What's cool about this job

REI is committed to becoming a fully inclusive, antiracist, multicultural organization. To fulfill our brand promise of enabling a life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism.

This position contributes to REI’s success by supporting the creation and implementation of change and training strategy This role focuses on assessing change impact, drive adoption and increase utilization and proficiency with the changes that impact teams and employees and will work in partnership with the Co-op’s Transformation and Strategy offices.  

  • Supports Leadership in the prioritization of key strategic initiatives that require change management practices
  • Define, develop, and document change management processes and impact initiatives programs across REI by, creating foundational implementation plans, documentation, and training materials; facilitates meetings to determine specific behaviors necessary for driving sustainable business benefits of change programs
  • Provides awareness to the Co-op around Change management practices
  • Develop and direct the implementation and support for change management strategy and impact initiatives across REI under the direction of senior leadership by, assessing key opportunities (for example, implementation history, change agent capacity, change sponsorship); communicating change management plans to senior management; leveraging resources to implement strategies through cross-functional teams; identifying and leading resolution of opportunities for process improvements and aligning activities with overall plans to ensure successful change management implementation.
  • Creates and implements Change, Training and Communication plans according to the defined strategies
  • Assess the change impact, conduct impact analyses, assess change readiness, and identify key stakeholders
  • Support training efforts, provide input, document requirements and support the design and delivery of training programs
  • Facilitates and leads collaborative cross-functional meetings
  • Leads change management activities driven by the business
  • Works as liaison within the Learning and Development team
  • Defines success metrics and monitors change progress
  • Partners with leaders in the organization to create and implement effective org designs to support change
  • Provides subject matter expertise and counsel to leaders within the organization
  • Supports change management process and methodology to support adoption of the changes required by a project or initiative
  • May travel to various local and national locations
  • Perform other duties as assigned

Bring your passion and expertise

  • 5+ years of experience in Program Management, Change Management, Communications, Operations, or Talent
  • Experience in retail, service industry or branded organization.
  • 4 year degree in Business, Human Resources, Organizational Development or related field and / or equivalent work experience.
  • 2+ years’ experience with change management principles, methodologies, and tools (e.g., stakeholder analysis, change impact assessment, role mapping, organization design, readiness assessment, resistance management, etc.)
  • Building and leading teams
  • Certification in program management, Change Management (e.g. Prosci, Kotter, etc.), and/or project management (e.g. PMP)  
  • Experience in Project management skills including ability to create action plans and timelines, manage multiple programs simultaneously and complete assignments in a timely manner.
  • Experience in consultation with executives; demonstrated ability to communicate (influence, present data) at executive level.  
  • Proficiency in Microsoft Office applications and Windows.
  • Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals.
  • Flexible in one's viewpoints and positions in order to support the direction taken by others at REI.
  • Uses business knowledge, innovative thinking, consulting skills and sound judgment in the solution of problems or the pursuit of business opportunities.
  • Considers the ultimate impact of decisions and actions on internal and external customers.
  • Works effectively and efficiently by setting SMART work goals, establishing priorities, and planning well in order to produce quality work.
  • Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.
  • Clearly conveys and accurately receives information by a variety of methods and in various situations.
  • Builds rapport with all kinds of people inside and outside the organization.
  • Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals.
  • Challenges the status quo, champions change and influences others to change.

REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.  We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us.


As required by the Colorado Equal Pay Transparency Act, REI provides a range of minimum compensation for roles that may be hired in Colorado. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. The salary range for this position may be lower or higher in different markets.

$65,000 to $127,500 per year

To review benefits information, including medical, retirement, and time off visit

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.