Continuous Improvement & Process Design Program Specialist


Posted Date
Job ID
Job Function
Retail Operations
REI City
REI State
REI Location
Seattle HQ
Remote Eligible
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What's cool about this job
Reporting to the Store Operations Continuous Improvement & Process Design (CIPD) Manager, the Store Operations Continuous Improvement & Process Design Specialist is responsible for contributing to and/or leading end to end continuous improvement or process design projects from planning and discovery to deployment, stabilization and optimization. This position will be focused on driving improvements through efficient and effective business process improvement and design, leading to elimination of process waste and variability. 

Your Planning & Navigating Requirements 
  • Effectively uses continuous improvement tools and methodologies such as process and value stream mapping, root cause analysis and countermeasure prioritization to evaluate and optimize processes. 
  • Writes, reviews and maintains standard operating procedures for store processes. Contributes to SOP storage system and categorization.  
  • Utilizes systems thinking and iterative improvement orientation to work quickly and comprehensively. 
  • Consistently leverages solid organizational, project planning and project management skills. 
  • Creates and supports comprehensive deployment plans inclusive of testing, communications, change management and stabilization. 
  • Represents store operations in cross-divisional engagements and effectively prepares and delivers presentations as needed. 
  • Participates in 2-way communication with store teams in support of the CIPD program. 
Bring your passion and expertise
  • 3+ years of demonstrated experience in process improvement and/or project/program management 
  • Certification in process improvement and/or project management  preferred 
  • Bachelor’s degree or equivalent experience 
  • Proficient computer skills within the MS Office Suite 
  • Strong analytical, process and business acumen skills 
  • Handles confidential information effectively and appropriately 
  • Knowledge of standard operating process design principles 
  • Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals 
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems and process design/improvement 
  • Consolidates information from various sources including feedback from others to reach sound decisions 
  • Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals 

As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. 

The pay for this role is: $63300 - $101500 per year . 
At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

Posting Range
$63300 - $101500 per year
ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.