Customer Insights Analyst

Posted Date: Aug-26-2020

Job ID: 18022

Job Type: Full Time

Job Function: Marketing

City: Kent

State: Washington

Store: Greater Seattle Area

Please visit the Covid-19 Hiring Updates before applying

What's cool about this job

As a Customer Insights Analyst at REI, you will have the opportunity for a crash-course in Retail and Retail Analytics. You will be joining an organization committed to a life outdoors at a time of profound industry and societal transformation. You will partner with decision makers across the Co-op to identify critical insights and recommend customer-first solutions to real problems. 

This role sits on an enterprise services organization and you will partner closely with analysts and key subject matter experts across the Co-op. You should have excellent technical skills and a desire to bring data to life. This position plays a critical role in ensuring we understand our customers' evolving expectations and behaviors.

  • Weaves a coherent customer narrative across multiple sales channels and data sources, using analyses to make recommendations for improvements to product, pricing, and operations based on findings
  • Presents findings and visualize data to a wide range of stakeholders. Partner with internal teams to address complex business questions and provide insightful analysis through strong storytelling capabilities to both technical and non-technical stakeholders
  • Designs and builds interactive dashboards and reporting to transform how REI understands and accesses insights
  • Extracts data from various sources and builds performant datasets

Bring your passion and expertise

  • 3+ years experience in analytics, preferably with a multi-channel retailer
  • Excellent understanding of concepts, functionality, and advanced application of Tableau
  • Advanced SQL skills including the ability to explore and understand large transactional datasets, join disparate data sources into efficient, curated datasets, build and codify complex business logic into analysis attributes. Assessment  will be required.
  • Ability to independently set project goals, establish priorities, and planning appropriately to meet and exceed expectations
  • Previous work experience accessing and exploring large transactional datasets
  • Bachelor’s degree with an emphasis in a quantitative discipline such as statistics, economics, business, or math
  • Experienced in data visualization with a passion for building and refining dashboards
  • Dedication to quality and accuracy worthy of executive and board level audiences   

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.