DC Security Supervisor - Physical Security (Lebanon, TN)


Posted Date
Job ID
Job Function
Asset Protection
REI City
REI State
REI Location
Distribution Center TN
Remote Eligible
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What's cool about this job

REI is committed to becoming a fully inclusive, antiracist, multicultural organization. To fulfill our brand promise of enabling a life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism.

This job contributes to REI’s success by planning, managing, administering, and maintaining the various physical security infrastructures that are essential components of the access control, intrusion alarm and CCTV systems and their related policies. The Security Supervisor is responsible for managing and has oversight of the day-to-day physical security operations for their assigned location(s) and may supervise additional security staff including but not limited to: employee, contractors and other vendors. The Security Supervisor also has a key role in executing their facilities’ emergency preparedness and response plans. This role works to resolve issues directly or through facilitation and engagement of third parties as appropriate. Models and acts in accordance with REI’s guiding values and mission.

  • Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
  • Supports the implementation of company programs, procedures, methods and practices to promote REI key messages.
  • Leads and develops the security team members at assigned location(s).
  • Supervise onsite security staff including but not limited to: employees, contractors or vendor-supported staff.
  • Develops constructive and effective relationships with direct/indirect reports and cross-functional partners; able to maintain credibility and presence within the broader business. Establishes and maintains visibility within the department for cross divisional partners.
  • Challenges and inspires employees to achieve business results.
  • Ensures employees adhere to legal and operational compliance requirements.
  • Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions.
  • Conducts and ensures the completion of performance reviews.
  • Provides coaching, direction, and leadership support to employees to achieve department, company, and customer results.
  • Establishes and maintains visibility within the department.
  • Monitors operational statistics, reports trends, variances and issues, and takes appropriate action.
  • Day-to-day onsite operational support and supervision for multiple buildings in a fast-paced, complex, unique, distributed physical security infrastructure
  • Support and manage access control environments, including, but not limited to: security cameras, burglar alarm, access control (including credential administration), and key/core hardware administration.
  • Responsible to plan, direct and oversee security support for all special events on site.
  • Provide immediate, onsite security support during both planned and unplanned events.
  • Conducts ongoing surveys of the physical environment looking for opportunities to improve overall safety; audits current practices; work with teammates to investigate daily issues, identify discrepancies, and address opportunities for improvement.
  • Communicates security budgetary needs for review and approval.
  • Responsible for operational security at assigned location and provides support for security-related concerns, requests, and questions for other REI properties as needed.
  • Ensures contract or employee security teams are properly trained and uphold the highest ethical standards and REI Values.
  • Supports the safety operations of the assigned site.
  • Reviews incident reports prepared by team for completeness and accuracy.
  • Investigates reports of accidents, injuries, and security concerns and escalates appropriately.
  • Develops and implements corporate policy associated with Asset Protection.
  • Provides solutions for security related concerns, requests, and questions for REI properties as needed.
  • Responds to telephone, ticket, and email requests in a professional, efficient manner.
  • Responds to internal security alarms and emergency incidents and takes actions as necessary
  • Performs various programming and technical project/administrative related activities on the security systems.
  • Identifies, develops, and gathers necessary resources to complete projects.
  • Facilitates repairs and upgrades related to security hardware and software, coordinating internal and external resources and guiding projects to completion.
  • Reviews and determines logical and technical design of building security systems.
  • Supports projects that leverage knowledge of physical security infrastructures.
  • Develops and implements protocols for corporate security standard operating procedures and strategies to mitigate risks and threats.
  • Identifies, analyzes, and presents security budgetary needs for review and approval.
  • Respond to tickets and requests in a professional and efficient manner
  • Partners with the Safety team to coordinate and execute evacuation drills, establish protocols, and develop training material.
  • Manage system reporting requirements.
  • Work with the Co-op Emergency Coordination Center to monitor a variety of intelligence gathering systems to sense potential security risks and mitigate those risks
  • On-call 24/7 for security related issues and concerns.
  • Other duties as required
Bring your passion and expertise

  • 3+ Years in Contract Security in a supervisor role or higher
  • 2+ years in a corporate physical security specialist position with supervision of contract security provider preferred
  • Certified in access control operations or substantial experience with access control systems and ability to obtain new certifications as necessary preferred
  • Technical background in security systems and knowledge of security principles.
  • Intermediate experience with Microsoft Word, Excel, Outlook, PowerPoint, the Internet, and Access Control Systems.
  • Strong analytical, organizational, and planning skills.
  • Experience building and delivering a variety of system reports preferred
  • Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts.
  • Actively participates and collaborates with others on one's own team and cross-divisionally for the achievement of business goals.
  • Creates a strong, mutually supportive work spirit and culture where people can do their best.
  • Establishes trust and inspires others.
  • Makes effective organization and people decisions in a manner consistent with REI's values and ethics.
  • Delivers on commitments and holds others to same.
  • Champions the organization and advocates solutions in the overall Company's best interest.
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
  • Consolidates information from various sources including feedback from others to reach sound decisions.
  • Considers the ultimate impact of decisions and actions on internal and external customers.
  • Fosters change in company direction.
  • Effectively plans and executes changes.
  • Challenges the status quo, champions change and influences others to change.
  • Possess a valid driver’s license with the ability to respond to buildings during off-hours
  • Strong collaboration and de-escalation skills
  • Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals.
  • Communicate effectively with various internal and external partners both verbally and in writing.
  • Clearly conveys and accurately receives information by a variety of methods and in various situations.
  • Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals.

REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us.

As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. 

The pay for this role is: $57300 - $86100 per year . 
At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

Posting Range
$57300 - $86100 per year
ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.