Digital Insights and Optimization Analyst

Posted Date: May-10-2021

Job ID: 20138

Job Type: Full Time

Job Function: eCommerce / Online

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: No



Please visit the Covid-19 Hiring Updates before applying


What's cool about this job

The Digital Insights and Optimization Analyst contributes to REI’s success by providing analysis, optimization testing, reporting, and actionable recommendations to the Digital division. The role brings significant analytical rigor to bear on a broad range of clickstream and offline data and testing assets to identify opportunities and evaluate the success of programs aimed at improving customer experience, engagement, and ROI. A successful Analyst in this role relies on extensive collaboration with other analysts and the development of effective cross-divisional relationships to act as a trusted advisor within the organization.

The Digital Insights and Optimization Analyst…
  • Tracks, analyzes, and communicates customer, campaign, website, mobile, and sales behavior. 
  • Conducts a/b/n, multivariate, and algorithmic testing, and reports results in a clear and compelling manner.
  • Demonstrates a strong understanding of business issues and operates using independent judgment within a collaborative environment.
  • Helps provide actionable recommendations to influence business plans affecting all new and existing site features, functionality, and messaging.
  • Uses a broad range of existing customer data to identify and evaluate opportunities for targeting and personalization.
  • Identifies trends and anomalies while developing theories to explain them.
  • Constantly seeks opportunities for collaboration and feedback from others.
  • Constantly self-educates and learns while in a complex and dynamic environment.
  • Supports user adoption of analytics to enable data-driven decision making.
  • Supports data and testing governance efforts.

Bring your passion and expertise

  • Minimum of 2+ years of experience in developing sound analytics-based solutions to business problems
  • Demonstrated ability to communicate complex quantitative subject matter clearly and effectively to non-quant audiences, both orally and in writing
  • Experience in experimental design, model selection, execution, and maintenance (experience in A/B/n testing preferred)
  • Awareness of hypothesis testing concepts and practices (representative data, sample sizes, statistical significance, etc.)
  • General understanding of digital retail operations (customer pathing, marketing channels, funnel conversion, targeting, personalization, and digital merchandizing)
  • Experience working cross-divisionally to accomplish goals
  • Self-starter who thrives in a collaborative environment
  • Experience with SQL (proficiency preferred)
  • Proficiency in the use of data visualization software (Tableau preferred)
  • Proficiency with clickstream reporting tools (Adobe Analytics preferred)

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

NEW YORK CORRECTION LAW
ARTICLE 23-A, Section 753
LICENSURE AND EMPLOYMENT OF PERSONS PREVIOUSLY CONVICTED OF ONE OR MORE CRIMINAL OFFENSES

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.