Digital Merchandiser

Posted Date: Nov- 1-2021

Job ID: 21895

Job Type: Full Time

Job Function: eCommerce / Online

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: Yes

Please visit the Covid-19 Hiring Updates before applying

What's cool about this job

The Digital Merchandiser is responsible for monitoring and optimizing the digital customer shopping experience across, REI’s mobile web and our app. This role will focus on a specific activity, program or strategy and will partner closely with cross-functional teams within the Co-op such as merchants, marketing and technology.  The Digital Merchandiser is customer obsessed and will use data driven insights to drive decisions both within immediate scope as well as with relevant partners.  They will work within the broader Digital Merchandising and Site Marketing organization to coordinate content, features and functionality with the goal of differentiating REI’s specialty shopping experience for our customer.   
This role is has clear KPI’s and will be responsible for driving digital engagement and achieving business goals through well researched and collaborative planning, in-depth analysis of customer shopping behavior, and execution of product and content features online that create a best-in-class digital shopping experience.  You will help identify digital testing opportunities and partner on driving relevant tests to achieve your objectives.  The ideal candidate is innovative, naturally questions the status quo and enjoys tirelessly advocating for our customers in pursuit of enabling a life outdoors.  
Models and acts in accordance with REI’s guiding values and mission. 
  • Apply knowledge of key eCommerce and merchandising business principles to develop digital support plans to achieve sales, member acquisition and engagement goals. 
  • Learn new tools as they become available, develop strategies for use and build and execute plans to use tools to support business needs. 
  • Partner with Merchandising teams to understand seasonal product strategies and/or program teams to understand annual program strategies. Define, communicate and drive execution of digital plans.   
  • Identify new feature or optimization opportunities, measure business opportunity, and partner with the product and program management teams for testing, discovery and implementation. 
  • Work with Information Architecture and Search teams to monitor and optimize presentation for the areas of the site which you support. 
  • Develop, analyze and report out to intra and cross-divisional partners on customer behavior and business performance by activity and/or program.  

Bring your passion and expertise

  • 5+ years’ experience in a digital retail environment, omnichannel preferred. 
  • Web analytics experience including a solid understanding of web metrics, testing methodology and optimization strategies. 
  • Experience with web-based analytical tools such as: Adobe Workspace or similar solution, Tableau. 
  • Experience working with Product and Program Management teams to develop digital merchandising solutions to execute online merchandising plans preferred. 
  • Previous experience in the outdoor gear marketplace and ability to capitalize on market trends preferred. 
  • Has an understanding of the merchandising buying process. 
  • Proven capability of developing, communicating and executing strategic plans. 
  • Aptitude with learning new tools, developing strategies for use and building and executing plans to use tools to support business needs. 
  • Proven ability to successfully handle multiple tasks and prioritize work. 
  • Uses business knowledge, critical thinking, and sound judgment in the solution of problems or the pursuit of business opportunities. 
  • Consolidates information from various sources including feedback from others to reach sound decisions.

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.