Director - Field Asset Protection & Risk Management


Posted Date
Job ID
Job Function
REI City
REI State
REI Location
Seattle HQ
Remote Eligible
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What's cool about this job
The Director, Asset Protection & Risk Management Field Operations is responsible for the leadership, oversight and execution within REI Stores and Experiences (adventure travel) to protect the co-op’s people, product and profitability. This role collaborates with leaders in their own and other divisions to drive operational execution, continuous improvement, education and creation/modification of asset protection & risk management field operations best practices. They will ensure divisional initiatives and strategies link with and contribute to the achievement of the co-op’s business objectives. This role is expected to manage and develop a strong, efficient, diverse, and prompt customer service-based team. They will develop their team to be business partners to understand business goals, issues and proactively identify and resolve opportunities impacting stores and experiences. Models and acts in accordance with REI’s guiding values and mission.

  • As a member of the Leadership Forum, develops a deep understanding of, effectively communicates and broadly supports execution of company strategies and priorities
  • Works cross-divisionally to drive execution of specific divisional and company strategies, initiatives and projects
  • Strengthens retail staff’s access and connection to leadership through routine store visits and regional conference calls; drives engagement and builds trust in REI’s leaders
  • Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results
  • Supports the implementation of company programs, procedures, methods and practices to promote REI key messages
  • Challenges and inspires employees to achieve business results
  • Ensures employees adhere to legal and operational compliance requirements
  • Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions
  • Conducts and ensures the completion of performance reviews
  • Provides coaching, direction and leadership support to employees in order to achieve divisional, company and customer results
  • Establishes and maintains visibility within the division
  • Monitors operational statistics, reports trends, variances and issues, and takes appropriate action
  • Develops mid and long-term strategies, goals and plans to achieve the co-op’s business goals and divisional operational objectives
  • Partners, aligns and facilitates solutions to unique and highly complex problems with clear communication with Human Resources, Retail & Experiences Leadership Internal Audit, Legal, Finance, Real Estate and Public Affairs to ensure efficient execution of Asset Protection strategies
  • Leads change management, operational excellence, and continuous improvement culture based on team development, industry trends, evolving customer and employee expectations and a competitive response
Bring your passion and expertise
  • 12+ years with expert level knowledge and skills in retail asset protection with multiunit leadership experience
  • 7+ years of team leadership experience
  • Bachelor’s degree in a related field or equivalent work experience
  • Extensive experience investigating and mitigating Organized Retail Crime (ORC)
  • Strong technical and analytical capabilities to maximize existing and new systems and technology 
  • Experience directly supporting all of the following: environmental health & safety, digital and brick & mortar fraud, global security operations center, Total Retail Loss, physical security and life safety, business continuity, pre-employment background checks, insurance portfolio
  • Ability to travel for site visits 20-50% of time
  • Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts
As required by applicable Pay Transparency laws, REI provides a range of minimum compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. The salary range for this position may be lower or higher in different markets.

The pay for this role is: $107,500 to $225,000 per year  
At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

Posting Range
$107,500 to $225,000 per year
ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.