Director, Merchandising Product Management

Posted Date: Dec- 6-2021

Job ID: 22378

Job Type: Full Time

Job Function: Merchandising

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: No



Please visit the Covid-19 Hiring Updates before applying


What's cool about this job

REI is committed to becoming a fully inclusive, antiracistmulticultural organization. To fulfill our brand promise of enablina life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism. 

The Director, Merchandising Product Management drives the strategic direction and leads teams responsible for merchandising capabilities to enable REI’s omni-channel customer experience, membership objectives and divisional priorities. This leader will promote a product culture that values continuous testing and learning and that welcomes failure as a pathway to innovation. This person will utilize insights to develop the Merchandising 3-year product strategy aligned to the Co-op’s product vision and is accountable to senior leadership for product delivery. Strong partnerships with Technology and Business leaders along with cross-divisional relationships will enable this leader to conceive, investigate and plan for best-in-class merchandising capabilities in support of the Co-op’s long-term growth.


Leading the Way

  • As a member of the Leadership Forum, develops a deep understanding of, effectively communicates and broadly supports execution of company strategies and priorities.
  • Translates company strategies into actionable divisional plans and executes successful delivery.
  • Works cross-divisionally to drive execution of specific divisional and company strategies, initiatives and projects.
  • Strengthens retail staff’s access and connection to leadership through annual store visits and district conference calls; drives engagement and builds trust in REI’s leaders.
  • Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
  • Supports the implementation of company programs, procedures, methods and practices to promote REI key messages.
  • Challenges and inspires employees to achieve business results.
  • Ensures employees adhere to legal and operational compliance requirements.
  • Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions.
  • Conducts and ensures the completion of performance reviews.
  • Provides coaching, direction and leadership support to employees in order to achieve department, company and customer results.
  • Establishes and maintains visibility within the department.
  • Monitors operational statistics, reports trends, variances and issues, and takes appropriate action.


Planning & Navigating

  • Leads and coaches a team of product managers that are accountable for new and enhanced Merchandising capabilities.
  • Develops the product vision, strategy and roadmap for Merchandising capabilities in service of enterprise strategic priorities, goals and objectives.
  • Drives teams to solve for critical customer problems with an MVP-approach in coordination with engineering and design teams.
  • Leads the portfolio planning processes that identifies the most valuable, viable and feasible enhancement opportunities.
  • Ensures the portfolio aligns with and delivers on the Merchandising strategy in service of enterprise strategic priorities, goals, and objectives.
  • Drives effective prioritization to maximize business value and ensures that new and enhanced capabilities achieve intended outcomes.
  • Partners with IT, Supply Chain, Co-op Brands, Digital, Business Intelligence, Retail, Customer Insights and other divisions/teams to enable customer outcomes that work for the business.
  • Participates in divisional strategic planning and annual budgeting processes.
  • Leads quarterly planning processes, ensuring that the plans drive technology solutions that solve customer problems and support Company effectiveness and profitability.
  • Serves as a thought leader across the organization, providing strong leadership and guidance to influence leaders and drive cross functional alignment.

Bring your passion and expertise

  • 8+ years’ experience with leading business transformation, enterprise technology implementations, and portfolio/program management
  • 3-5 years of experience leading and developing product vision, strategy, and roadmaps
  • Expert Knowledge of retail, merchandising and end-to-end supply chain process in a multi-channel retail environment preferred
  • Solid working knowledge of merchandising technology (product, planning, inventory management)
  • Demonstrated ability to translate business problems to customer outcomes with identified success measures
  • Strong collaboration mindset and capabilities to create alignment with diverse stakeholders
  • Experience leading the prioritization of internal project requests using objective reviews that incorporate both qualitative and quantitative criteria
  • Demonstrated knowledge and application of project management principles
  • Exceptional communication, analytical and strategic thinking skills
  • Bachelor’s degree in business, supply chain, technology, or related field. Master’s degree or equivalent preferred.
  • Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts.
  • Creates a strong, mutually supportive work spirit and culture where people can do their best.
  • Establishes trust and inspires others.
  • Makes effective organization and people decisions in a manner consistent with REI's values and ethics.
  • Delivers on commitments and holds others to same.
  • Champions the organization and advocates solutions in the overall Company's best interest.
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
  • Consolidates information from various sources including feedback from others to reach sound decisions.
  • Considers the ultimate impact of decisions and actions on internal and external customers.
  • Fosters change in company direction.
  • Effectively plans and executes changes.

REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us. 

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

NEW YORK CORRECTION LAW
ARTICLE 23-A, Section 753
LICENSURE AND EMPLOYMENT OF PERSONS PREVIOUSLY CONVICTED OF ONE OR MORE CRIMINAL OFFENSES

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.