Director, Store and Commerce Technology


Posted Date
Job ID
Job Function
Information Technology
REI City
REI State
REI Location
Seattle HQ
Remote Eligible
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What's cool about this job
REI is committed to becoming a fully inclusive, antiracist, multicultural organization. To fulfill our brand promise of enabling a life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism. 

This job contributes to REI’s success by developing and leading technology strategies for their assigned business areas, leading engineering teams within the Product Engineering Technology organization. The Director of Store and Commerce Technology leads technology delivery for our eCommerce, in-store and payment systems. They are responsible for implementing the future vision of the Co-op’s omnichannel commerce platform, a key strategy area of the co-op. Our future platform will bring together all transactional touchpoints including our core eCommerce, mobile, rentals, trips & classes, subscriptions, and other emerging lines of business. Will work as a leader at the REI Co-op level to drive our target state architecture for commerce in support of strategic priorities. This role champions cross-channel technology solutions and drives the delivery of the business strategy.  Specifically, this role guides current and long-term software choices, owning and maintaining platform strategies and roadmaps in partnership with REI business leaders. This position leads the processes to develop, evolve and express these plans through strategic roadmaps and drives to execution through continuous improvement and agile practices.  In addition to directly supervising a team of engineers, architects, project managers, and business analysts, this position is also accountable to REI’s technology and business leaders in measuring and reporting on the performance of their systems.

Directs the architecture, development, implementation, and support of software products through subordinate development managers and staff.  Evaluates proposed new applications development plans and initiatives to ensure that they contribute to the achievement of the Company’s strategic business objectives and align with technology governance standards. Sets direction on development methods and processes in collaboration with business partners. Guides recommendations through senior management approval process. Models and acts in accordance with REI’s guiding values and mission. 

Leading the Way (team leadership, coaching and development responsibilities)

  • Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
  • Supports the implementation of company programs, procedures, methods and practices to promote REI key messages.
  • Challenges and inspires managers and employees to achieve business results.
  • Ensures managers and employees adhere to legal and operational compliance requirements.
  • Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions.
  • Conducts and ensures the completion of performance reviews.
  • Provides coaching, direction and leadership support to managers and employees in order to achieve department, company and customer results.
  • Establishes and maintains visibility within the department.
  • Monitors operational statistics, reports trends, variances and issues, and takes appropriate action.

Your Planning & Navigating Requirements (the plans the job is responsible for creating and executing, and how the job ensures they are implemented) 

  • Leads engineering teams in building platforms that support all channels including stores, online retail, mobile and social. 
  • Oversees review of new business applications systems or major revisions proposed for development, to ensure that they are consistent with company business objectives and Information Technology strategies and standards. 
  • Leads development activities of the department to ensure alignment with enterprise-wide strategies and conformance with enterprise architecture standards.
  • Ensures communications and collaboration between various development teams and across IT disciplines on the design, development, testing, integration and performance of applications solutions.
  • Ensures collaboration with partners to prioritize and staff engineering teams and/or project teams, assign appropriate resources, and track performance. 
  • Participates in division strategic planning, applying a current knowledge and future vision of technology and systems which significantly impact the effective execution of business processes. Ensures that business plans drive technology solutions that support Company effectiveness and profitability. 
  • Leads financial planning and management for the unit to maintain credibility and confidence while satisfying business needs within budget limitations.
  • Creates and implements department goals, policies, programs and tools in order to achieve division, company and customer results. 
  • Oversees resource management, ensuring that development project plans are executed within cost and time constraints to meet requirements. Ensures that subordinate functions receive efficient and effective support and provide an effective array of solutions.
  • Informs and advises team of policies and procedures, projects and major activities in other groups as appropriate to ensure team is apprised of activities that affect its work processes, timelines and planning. 
  • Provides management with accurate, timely and relevant information about the status of projects, personnel and activities within the unit.
  • Leads the governance process for large-scale technology projects and the digital or customer technology "roadmap,” ensuring that projects are selected and scheduled for implementation based upon business priorities and investment return. 
  • Creates change in all areas of the division to achieve efficiencies and improve management of division operations. 
  • Promotes awareness across the Company of new technologies, innovative products and applications for integration within the Company’s operations.
  • Conducts effective negotiations with major technology vendors and ensures contractual performance standards are met or exceeded.
  • Develops professional relationships with internal and external peers, fostering these relationships through industry associations and providing education on how best to use division services to satisfy Company needs.
  • Ensures that division programs, policies and procedures meet regulatory requirements and industry best practices.

Bring your passion and expertise
Required Qualifications 
  • Bachelor’s degree in computer science or business administration, or equivalent training and experience.
  • 10+ years information technology management experience, including digital, mobile and cross-channel experience in retail or closely aligned consumer-facing companies.
  • Progressive experience managing technology functions and technology capital projects for large multi-unit companies through information technology general management.
  • Knowledge of technology skills including software architecture, development, automated testing, release & change management, infrastructure.
  • Experience in technology strategy planning and roadmap creation.
  • Demonstrated experience with Product Engineering, Agile methodologies, Continuous Delivery and DevOps model.
  • Knowledge of retail, marketing, personalization and analytics with experience in multi-channel retailing.
  • Demonstrated expertise in use of modern capabilities, platforms, providers, solutions, industry trends and best practices to transform customer experiences in an omnichannel retail environment.
  • Ability to develop department-level strategic plans, business plans and annual budgets.
  • Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts.
  • Creates a strong, mutually supportive work spirit and culture where people can do their best.
  • Establishes trust and inspires others.
  • Makes effective organization and people decisions in a manner consistent with REI's values and ethics.
  • Delivers on commitments and holds others to same.
  • Champions the organization and advocates solutions in the overall Company's best interest.
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
  • Consolidates information from various sources including feedback from others to reach sound decisions.
  • Considers the ultimate impact of decisions and actions on internal and external customers. 
  • Fosters change in company direction.
  • Effectively plans and executes changes.

Preferred Experience  
  • 10+ years information technology experience, including technology acquisition, applications development, infrastructure support, logistics and operations.
  • Demonstrated experience with at least one industry-leading point of sale or ecommerce platform, utilizing a service architecture.
  • Ability to negotiate contracts and agreements with information technology product and service vendors.

REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.  We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us. 

As required by applicable Pay Transparency laws, REI provides a range of minimum compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. The salary range for this position may be lower or higher in different markets.

The pay for this role is: $107,500 to $225,000 per year  
At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

Posting Range
$107,500 to $225,000 per year
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§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.