Divisional Vice President, Cloud & Infrastructure Services

Posted Date: Nov- 9-2021

Job ID: 22267

Job Type: Full Time

Job Function: Executive Leadership

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: No

Please visit the Covid-19 Hiring Updates before applying

What's cool about this job

REI has a unique opportunity for a DVP, Cloud & Infrastructure Services leader to advance our technical capabilities and provide both the strategic vision and tactical execution to support the Co-op's aspirations. The DVP, Technology Services will lead the co-op's technology infrastructure and operations organization that includes cloud shared services, system management, employee experience services, service operations and retail systems. This role will ensure availability of business capabilities and services across the co-op by providing efficient and effective solutions.

At REI Co-op, we believe time outside is fundamental to a life well lived and exist to inspire and enable a life outside for everyone. To deliver on that promise, we are working with our 15,000 employees, 20M members and the broader outdoor community toward a reality where everyone has the opportunity to be themselves, to access opportunities and find their place in the outdoors. For us, that means: 

  • Investing in work that removes the barriers people and communities face to getting outside
  • Delivering relevant products, experiences, and expertise to equip and inspire a new generation of outdoor stewards
  • Cultivating a workforce that reflects the demographics of the markets we serve
  • Leading the industry’s efforts to welcome people and communities historically underrepresented into outdoor media and culture

Bring your passion and expertise

  • As a member of the technology senior leadership team, responsibilities include compute system engineering, network & voice services, cloud engineering & operations services, data management, enterprise storage, integration services, client engineering, employee collaboration technology, service operations center, retail infrastructure and change & incident management.
  • Exhibiting unquestionable integrity, ethics and the courage and ability to take a strong position when required for the good of the company.
  • Collaborating and driving transformation helping the organization evaluate the future engineering platform while keeping the organization focused on its goals.
  • Communicating a vision and set clear expectations that both inspire and engage the organization.
  • Develops long-term vision and technical roadmap for infrastructure and major areas of technology. Uses and interprets broad functional business and industry knowledge to develop business-aligned IT strategies.
  • Delivering results and advance the strategic direction by ensuring day-to-day operations run smoothly.
  • Driving decision making, demonstrate agility and show courage in taking risks.
  • Defining organizational goals and objectives which balance the delivery of new capabilities, ongoing operational requirements, and a continuous improvement agenda.
  • Developing and maintaining strong relationships with key business stakeholders.
  • Acting as a trusted advisor as REI defines and evolves what it means to be leader in the next generation of experiences.
  • Modelling the way for proactive collaboration and championing what is best for the co-op by working closely with the Chief Technology Officer, Leadership Team members, and other functional leaders to ensure coordination of activities and resources within the organization.
  • Bringing a product mindset, driving innovation in a matrixed, cross functional environment.
  • Being highly intelligent (a balance of EQ and IQ) and possessing the intellectual curiosity to probe and understand complex business, economic, political, and social issues and trends.
  • Being a natural leader with proven abilities across a broad range of internal and external constituencies. A collaborative teacher and mentor.
  • Having confidence, being authentic and assertive.
  • Having a high level of influence and the ability to inspire through, around and with people in a fast-growing, dynamic organization.
  • Leading the Co-op Way and role model REI’s Values in Action at all times.

Professional Qualifications and Experience

  • Ability to assess the relative impact of IT industry trends to current and future enterprise infrastructure needs and project/develop plans to maintain cost effectiveness and competitiveness.
  • Demonstrated experience with operational or service management processes including: Capacity modeling & planning; cloud engineering design, management, and mixed topology operations; change management, critical issue escalation / resolution
  • Collaboration & Influence - Ability to influence across the organization to get things done. Ability to develop trust to facilitate strong relationships across all levels, internal and external.
  • Team Leadership - Ability to lead, inspire and motivate large teams, strategic relationships, and third-party vendors, both on-shore and off-shore. Ability to build exceptional teams, including hiring, developing, mentoring, and retaining talent and creating a deep talent pipeline.
  • Results Orientation - Possesses strong project management skills, with the ability to manage the product development roadmap and processes to ensure deliverables are achieved under tight deadlines.
  • Industry Trends & Best Practices - Possesses a thoughtful point of view on industry trends impacting commerce, customer experiences and the role of personal devices. Has an informed perspective on best-in-class experiences and technologies.
  • Decision Making & Judgment - Demonstrates a high degree of professionalism and judgment. Ability to make difficult decisions in a timely way in support of the co-op’s mission.
  • Strategic Thinking - Ability to have a “big picture” perspective on the marketplace and develop a vision and strategies that create and sustain competitive advantage.
  • Education - Undergraduate degree and MBA from a leading program are highly desirable

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.