Divisional Vice President, Merchandising Business Process and Integration


Posted Date
Job ID
Job Function
Executive Leadership
REI City
REI State
REI Location
Seattle HQ
Remote Eligible
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What's cool about this job

The Divisional Vice President, Merchandising Business Process and Integration contributes to REI’s success by providing leadership and strategic direction to the Merchandise Business Process, Change and Training and Merchandise Operations teams.  This position will partner with the Merchandising DVP’s in Planning and Product as well as the DVP of Technology to lead the vision and strategy for merchandising business process design/ improvement, system implementation new initiatives, analytics, training, business readiness and change management.  Also, this role directs the merchandising operations and support, and merchandising system administration. This role collaborates with IT, supply chain, DC, retail, eCommerce, Marketing, REI Private Brands to understand cross divisional business needs are being met and ensure business processes are optimized.  Models and acts in accordance with REI’s guiding values and mission.

At REI Co-op, we believe time outside is fundamental to a life well lived and exist to inspire and enable a life outside for everyone.  To deliver on that promise, we are working with our 15,000 employees, 20M members and the broader outdoor community toward a reality where everyone has the opportunity to be themselves, to access opportunities and find their place in the outdoors. For us, that means: 

  • Investing in work that removes the barriers people and communities face to getting outside
  • Delivering relevant products, experiences, and expertise to equip and inspire a new generation of outdoor stewards
  • Cultivating a workforce that reflects the demographics of the markets we serve
  • Leading the industry’s efforts to welcome people and communities historically underrepresented into outdoor media and culture
Bring your passion and expertise

Essential Leadership Behaviors

  • As a member of the Leadership Forum, develops a deep understanding of, effectively communicates and broadly supports execution of company strategies and priorities.
  • Leads the development of product vision, strategy and roadmaps for merchandising process and technology transformation investments in service of enterprise strategic priorities, goals and objectives.
  • Drives teams to solve for critical customer problems with an MVP-approach in coordination with engineering and design teams.
  • Leads the governance process to ensure that new and enhanced capabilities achieve intended outcomes through aligned project objectives and scope, identification of the most important business problems to solve, collaboration with technology leaders on solution design, business readiness and change adoption measurement, and end-to-end process improvement.
  • Ensures effective methodologies for prioritization and value measurement. Works with Merchandise Business Process and cross divisional teams on the portfolio planning process to identify the most valuable, viable and feasible enhancement opportunities.
  • Partners with IT, Supply Chain, Co-op Brands, Digital, Business Intelligence, Retail, Customer Insights and other divisions/teams to enable customer outcomes that deliver business results.
  • Leads divisional strategic planning and annual budgeting processes.
  • Sponsors quarterly planning processes, ensuring the prioritization of technology solutions that solve customer problems and support co-op effectiveness and profitability.
  • Establishes highly effective change management and training programs and platforms to drive change adoption and increase satisfaction and efficiency of end user teams.
  • Serves as a thought leader across the organization, providing strong leadership and guidance to influence leaders and drive cross functional alignment
  • Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
  • Drives and supports initiatives to make REI a fully inclusive, multi-cultural, anti-racist organization.
  • Team leadership and development – focus on continuous improvement, performance and potential
  • Stays current on industry best practices in Merchandising for Product, Planning, Inventory Management, Pricing and Assortment.
  • Ensures business continuity plan is developed, communicated and aligned with company priorities.
  • Translates company strategies into actionable divisional plans and executes successful delivery.
  • Works cross-divisionally to drive execution of specific divisional and company strategies, initiatives and projects.
  • Strengthens relationship with members through engaging and building relationships with cross functional partners in retail, digital, merchandising, marketing, membership, innovation, and customer insights.
  • Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
  • Supports the implementation of company programs, procedures, methods and practices to promote REI key messages.
  • Challenges and inspires employees to achieve business results.
  • Ensures employees adhere to legal and operational compliance requirements.
  • Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions.
  • Conducts and ensures the completion of performance reviews.
  • Provides coaching, direction and leadership support to employees to achieve department, company and customer results.
  • Establishes and maintains visibility within the department.
  • Monitors operational statistics, reports trends, variances and issues, and takes appropriate action.

Professional Qualifications and Experience

  • 15+ years of progressive leadership experience with large multi-channel retailers in merchandising, supply chain, or information technology
  • Significant experience leading and developing product vision, strategy, and roadmaps
  • Expert knowledge of retail, merchandising and end-to-end processes in a multi-channel retail environment
  • Expert working knowledge of merchandising technology (product, planning, inventory management)
  • Experience leading and developing vision, strategy and roadmaps for merchandising process and system design, implementation, training and business readiness
  • Proven ability to gain buy-in and execute change through your team and cross-divisional partners
  • Proven ability to apply knowledge of multi-disciplinary business principles in driving positive outcomes on cross functional activities and projects
  • Merchandising system implementation knowledge or leadership experience with large technology projects involving SAP, Oracle, or other ERP system
  • Understanding of change management and adult learning/training practices
  • Bachelor’s degree in business, supply chain, technology, or related field. Master’s degree or equivalent preferred.
  • Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts.
  • Creates a strong, mutually supportive work spirit and culture where people can do their best.
  • Establishes trust and inspires others.
  • Makes effective organization and people decisions in a manner consistent with REI's values and ethics.
  • Delivers on commitments and holds others to same.
  • Champions the organization and advocates solutions in the overall Company's best interest.
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
  • Consolidates information from various sources including feedback from others to reach sound decisions.
  • Considers the ultimate impact of decisions and actions on internal and external customers.
  • Fosters change in company direction.
  • Effectively plans and executes changes.
At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.