Experiences Field Supervisor

Posted Date: Sep-15-2021

Job ID: 21633

Job Function: Outdoor Education

City: Seattle

State: Washington

Store: Puget Sound Gearbank

Remote Eligible: No



Please visit the Covid-19 Hiring Updates before applying


What's cool about this job

This job contributes to REI’s success by leading REI experiences by directly supervising and mentoring REI Local Experiences teams, events, and programs. This position will ensure program development and scheduling, risk management, operations for all local programming, oversee land management agency partnerships.  Supervisors will be responsible for day-to-day staff management and scheduling, ensuring the successful delivery of programming content and the safety of all participants in the field, while providing excellent customer service, REI branding, and role modeling for all members of the local team.  Additional responsibilities include overseeing equipment maintenance, coordinating programming and event logistics, and ensure permitting prior to programs. Other duties include serving as staff trainer, performing administrative duties, working with store management teams, communicating with customers and local business/community partners, and conducting field assessment of classes and guides. Models and acts in accordance with REI’s guiding values and mission. 

  • Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results. 
  • Leads the implementation of company programs, procedures, methods and practices to promote REI key messages. 
  • Challenges and inspires employees to achieve business results. 
  • Ensures employees adhere to legal and operational compliance requirements. 
  • Manages training and development of employees directly and indirectly managed and makes effective staffing decisions. 
  • Conducts and ensures the completion of performance reviews. 
  • Provides coaching, direction, and leadership support to employees to achieve department, company and customer results. 
  • Establishes and maintains visibility within the department. 
  • Monitors operational statistics, reports trends, variances and issues, and takes appropriate action. 
  • Plan assortment of programing for the local market, meeting established KPIs and goals, with oversight from the Regional Manager. 
  • Ensures financial and expense management of programs with oversight from Regional Manager. 
  • Leads the hiring and onboarding of new employees (both external and internal to REI). 
  • Schedules staff and training plans for programs. 
  • Train employees in both programming and risk management. 
  • Mentor and coach core team members, skilled at coaching a wide variety of customers and staff. 
  • Manages local emergency response, supporting both customers and instructors/guides. 
  • Lead specific programs, outings, and business and land agency partnerships. 
  • Communicate changes and updates to program assortment. 
  • Manage and collaborate on local assortment planning. 
  • Manage permits, contracts, and agreements. 
  • Ensure execution of local venue guides and update local operating procedures. 
  • Attuned to local trends and reports findings to Managers. 
  • Builds and cultivates relationships within the community. 

Bring your passion and expertise

  • 4+ years of experience in outdoor education programs, leadership and development, experiential education instruction and/or guiding outdoor participation 
  • 1+ years of experience managing and supervising a diverse team 
  • Proven outdoor leadership skills and ability to function collaboratively  
  • Working knowledge of legal, regulatory, and risk management issues related to outdoor education 
  • Excellent presentation and instruction skills 
  • Wilderness First Aid and CPR certification (within the first 3 months of hire) 
  • Wilderness First Responder Certification 
  • Instructor certifications or relevant experience in activities being offered (i.e., AMGA Climbing, ACA Kayak, PSIA Ski Instructor, etc.) 
  • Valid driver’s license with no negative incidents; able to acquire a commercial driver’s license 
  • BA in Leisure and Recreation Management or equivalent 
  • Intermediate level PC skills: Word, Excel, Outlook, SharePoint, Powerpoint 
  • Experience working in a retail environment  
  • Previous Events, Branding, and Experiential Marketing Experience 
  • Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts. 
  • Creates a strong, mutually supportive work spirit and culture where people can do their best. 
  • Establishes trust and inspires others. 
  • Makes effective organization and people decisions in a manner consistent with REI's values and ethics. 
  • Delivers on commitments and holds others to same. 
  • Champions the organization and advocates solutions in the overall Company's best interest. 
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities. 
  • Consolidates information from various sources including feedback from others to reach sound decisions. 
  • Considers the ultimate impact of decisions and actions on internal and external customers.  
  • Fosters change in company direction. 
  • Effectively plans and executes changes.

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

NEW YORK CORRECTION LAW
ARTICLE 23-A, Section 753
LICENSURE AND EMPLOYMENT OF PERSONS PREVIOUSLY CONVICTED OF ONE OR MORE CRIMINAL OFFENSES

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.