HQ Receptionist


Posted Date
Job ID
Job Function
REI City
REI State
REI Location
Distribution Center WA
Remote Eligible
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What's cool about this job
This job contributes to REI’s success by providing first-class exceptional customer service to employees, visitors and vendors as the first point of contact for the organization. This position will uphold REI’s culture at all times while making employees and guests feel welcomed and valued. Along with customer focused concierge responsibilities, this role will provide efficient and effective operation of the HQ phone system. As needed, the Receptionist will support the Corporate Services department along with other HQ departments with clerical tasks. Models and acts in accordance with REI’s guiding values and mission.

  • Offer outstanding customer service skills in dealing with the public and REI staff, using tact and discretion at all times
  • Answer and route incoming calls during normal business operating hours. Phones to be answered physically onsite or remotely from other locations when covering for team members
  • Greet visitors in a professional, courteous and appropriate manner
  • Be familiar with local community surrounding campus locations to guide employees and guests to nearby activities, directions, amenities and services
  • Act as concierge for satellite offices and the first point of contact between the organization, employees and guests
  • Field questions and feedback from onsite personnel and support where needed. Resolve issues independently or escalate appropriately when needed while offering first-class customer service
  • Partner with Asset Protection and Health & Safety for site surveillance, badging inquiries, and health screenings as needed and approved by Manager, Campus Services
  • Complete assigned clerical tasks in support of the Corporate Services department or clerical projects as requested by HQ departments and approved by the Manager, Campus Services. Examples of tasks may include but not limited to processing purchase order requests, maintaining staff updates for campus services software such as SharePoint, Luum, iOffice, WeWork etc. • Support onsite events and activities as needed
  • Be onsite point of contact for facilities and vendor arrivals when needed
Bring your passion and expertise
  • Experience in MS Word, Excel, and Outlook
  • Ability to work independently with a minimum of direction
  • Demonstrated ability to work in a professional environment with confidential information
  • Strong verbal and written communication skills
  • Demonstrated attention to detail
  • Ability to effectively manage multiple tasks
  • Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals
  • Flexible in one's viewpoints and positions in order to support the direction taken by others at REI
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities
  • Consolidates information from various sources including feedback from others to reach sound decisions
  • Considers the ultimate impact of decisions and actions on internal and external customers
  • Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work
  • Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals
  • Clearly conveys and accurately receives information by a variety of methods and in various situations
  • Builds rapport with all kinds of people inside and outside the organization
  • Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals. C
  • Challenges the status quo, champions change and influences others to change
As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. 

The pay for this role is: $17.79 - $24.86 per hour . 
At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

Posting Range
$17.79 - $24.86 per hour
ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.