Lead Functional Analyst

Posted Date: Aug-26-2021

Job ID: 21178

Job Type: Full Time

Job Function: Information Technology

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: Yes



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What's cool about this job

This job contributes to REI’s success by identifying solutions to business requirements and leveraging deep configuration/functional skills to implement for assigned business clients.  Responsible for understanding business requirements, designing functional development documentation, configuring technical applications/solutions, ensuring thorough unit/integration testing per defined requirements and designs, and meeting customer expectations through product delivery. Responsible for partnering with Solution Architects, Engineering, and Quality Assurance Engineers to develop and implement new solutions that will help optimize REI’s processes resulting in efficiencies and cost savings. Responsible for providing direction and support to ensure process area team members are aligned to production support work efforts that deliver the highest business value and/or reduce IT support burden.  Collaborates with other IT groups that develop software in support of projects, enhancements, and production support activities. Models and acts in accordance with REI’s guiding values and mission.

The Lead Functional Analyst is accountable for delivery of all functional analysis and design activities within their area of responsibility.  The Lead Functional Analyst provides leadership to ensure process changes follow change management policies and procedures, per the requirements or objectives defined by their supporting initiative(s). This role identifies and provides recommendations for and champions process improvements; then ensures improvements are implemented and monitored to increase efficiency across the impacted lines of business(es). Acts as a mentor and source for direction, training, and guidance for more junior departmental staff.

The Lead Functional Analyst provides direction to staff (FTE and contingent labor), establishes work priorities, and evaluates proposed solutions to ensure the work contributes to the achievement of the division’s business objectives for area of responsibility or assigned initiative(s). You will contribute to and help define and enforce departmental standards and policies for this role. Models and acts in accordance with REI’s guiding values and mission.


  • Contributes to the creation and maintenance of staffing plans. 
  • Provides management with accurate, timely and relevant information about the status of projects, personnel and activities within the team.
  • Ensures team commitments are tracked, managed, and meet or exceed expectations, while maintaining a high quality of service.
  • Works with Senior Manager, Enterprise Systems, and staff to identify, plan and carry out training opportunities to improve overall team competency.
  • Contributes to departmental strategic planning, applying a current knowledge and future vision of technology and systems which significantly impact the effective execution of business processes.
  • Guides the team to ensure low-cost operation and effective utilization of staff and equipment.
  • Partners with both IT and Business management to inform strategic plans or areas of opportunities to support future technical growth across the Co-op.
  • Assists REI Business Analyst(s) with business objective and requirement, including functional requirement(s), elicitation for key strategic initiatives within assigned initiatives or areas of responsibility.
  • Analyzes, assesses, and recommends improvements in programs and practices to ensure compliance with regulatory and internal controls.
  • Identifies and actions on ways to strengthen the business partner relationship for assigned initiatives or area(s) of responsibility.
  • Implements solutions through technical configuration/customization for the most complex requests or projects; validates that the system configuration is correct and meets business needs per defined business and functional requirements, or user stories.
  • Provides thought leadership and vision to understand design gaps and develop transition plans for the most complex requests and projects.
  • Provides thought leadership and vision while assisting Solution Architects, Business Analysts and Engineering in identifying current and future system needs for the most complex strategic priorities in REI’s platform roadmap.
  • Produces accurate and detailed development documentation (design documents, specifications, Knowledge Base articles for production support, etc.).  
  • Partners with business stakeholders and Quality Assurance Engineers to validate technical testing of newly developed technical features.
  • Assists in the execution of user acceptance testing across newly delivered features for assigned initiative(s) or area(s) of responsibility.
  • Ensures accuracy, consistency, and effectiveness of processes in the system they support.
  • Corrects and/or assists system configuration defects for the most complex problems, using the IT incident and problem management processes.
  • Participates in promotion of new or changed configurations using IT change management processes.
  • Leads the creation of system usage documentation and training materials for newly created functionality and projects prior to the transition into production support or a managed service.
  • Acts as core subject-matter expert for all functional and technical services across assigned initiative(s) or area(s) of responsibility.
  • Acts as a source for direction, training, and guidance for more junior Functional or Business Analysts within the divisional team.
  • Actively seeks to be mentored to expand vision, experience, learning, and ability to influence business and technology partners within the Co-op.

Leading the Way

  • Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
  • Supports the implementation of company programs, procedures, methods and practices to promote REI key messages.
  • Challenges and inspires staff in are of responsibility to achieve business results.
  • Ensures staff adhere to legal and operational compliance requirements for area of responsibility.
  • Provide manager with input on training and development of employees and input on effective staffing decisions for area of responsibility.
  • Provides input for performance reviews of staff for area of responsibility.
  • Provides coaching, direction and leadership support to employees in order to achieve department, company and customer results.
  • Establishes and maintains visibility within the department.
  • Leads and/or consults in the application of the Analysis and Design Methodology for development on all REI products and solutions for area of responsibility.
  • Communicates with team regarding policies and procedures, projects and activities in other groups for area of responsibility. 



Bring your passion and expertise

  • Bachelor’s degree in related field or equivalent work experience
  • 5+ years of experience in providing business analysis or functional/systems analysis on medium-to-large project efforts
  • Ability to supervise and direct technical project teams for cross-functional initiatives
  • Application knowledge of SAP ECC, S/4HANA, and Customer Activity Repository (CAR)
  • 3-5+ years of experience working in SAP ECC, performing system configuration and functional analysis across the Order-to-Cash domain – SD/MM/IM
  • Ability to understand complex technical architectures and communicate data transmission impacts to/from technical solutions impacted by desired outcomes of assigned initiative(s) or area(s) of responsibility
  • Knowledge of retail best practice business processes for sales and distribution, inventory/material management, procurement, and master data governance
  • Ability to identify and prioritize business needs for requested enhancements 
  • Ability to elicit, interpret and manage business and functional requirements 
  • Ability to conceptualize and recommend solutions to business problems
  • Advanced understanding and ability to execute all phases of Project Methodology to successfully implement enhancements
  • Understanding of IT development methodologies – both waterfall and agile
  • Ability to partner with a Product Manager of assigned initiative(s) or area(s) of responsibility to define product features and user stories for development/configuration
  • Excellent verbal and written communication skills
  • Ability to manage multiple assignments and conflicting priorities
  • Ability to maintain a professional composure during stressful situations
  • Ability to partner with a Product Manager of assigned initiative(s) or area(s) of responsibility to define product features and user stories for development/configuration preferred 
#LI-BS1

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

NEW YORK CORRECTION LAW
ARTICLE 23-A, Section 753
LICENSURE AND EMPLOYMENT OF PERSONS PREVIOUSLY CONVICTED OF ONE OR MORE CRIMINAL OFFENSES

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.