Lead UX Designer

Posted Date: Sep-10-2021

Job ID: 21389

Job Type: Full Time

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: No

Please visit the Covid-19 Hiring Updates before applying

What's cool about this job

REI is a different kind of company. As a co-op, we put purpose before profits and act in the long-term interests of our members. We believe time outside is fundamental to a life well lived, and as a member of the UX team, you'll contribute to REI’s mission to connect every person to the power of the outdoors and engage them in the fight to protect it. Our designers strive to deliver customer-centric experiences that are inspiring, inclusive, human, purposeful & trustworthy.

The UX team is looking for a UX Lead Designer. In this role, you will drive a wide range of design activities across our product area resulting in exceptional experiences that are highly valued by our customers and drives business results. The ideal candidate will have proven experience tackling ambiguous customer problems, leading and implementing impactful experiences. Additionally, you will possess an exceptional ability to collaborate across teams, present a vision, define outcomes, and be hands-on in implementing the work. You'll be a leader in educating and advocating for the practice of human-centered design, customer centricity, and product led strategies. Candidates must be proactive, responsive, flexible and able to succeed in a fast-paced, transforming, collaborative environment without supervision.

Job Responsibilities

  • Lead the UX design efforts for one or more critical products or strategic projects on digital platforms
  • Communicate the user experience at various stages of the design process by developing wireframes, flow diagrams, storyboards, mockups, and/or high-fidelity prototypes. 
  • Maintain and contribute to REI's brand and design systems
  • Advocate for the prioritization of design centered changes, refinements, and improvements and present concepts, proposals, and updates to executive stakeholders.
  • Collaborate with product managers, engineers, and cross-functional stakeholders to understand requirements, and provide creative, thoughtful solutions and build concise user-centric visions and journeys.
  • Apply a data-driven approach to define experience which integrate user feedback and business requirements.
  • Champions user research, leads both generative & evaluative UX research. 
  • Foster REI’s culture, values and principles while setting new standards in executional and operational excellence.

Bring your passion and expertise

Minimum Qualifications

  • 6+ years experience as a UX designer, interaction designer, information architect, service designer or similar.
  • Proficient at building and shipping features/products that encompass an end-to-end experience across a variety of platforms.
  • Experience leading product direction and strategic thinking. 
  • Deep understanding of design and prototyping tools such as Figma, Sketch, Adobe CX, etc. 
  • Adept at utilizing design systems, best practices, accessibility guidelines, and human-centered design methodologies. 
  • Experience working collaboratively with UX, product managers and engineers. 
  • Ability to communicate complex interaction concepts clearly and persuasively to different audiences. 
  • Strong organization, attention to details and time-management skills 
  • A portfolio demonstrating excellent UX design skills for solving complex problems with clear results. 
  • Bachelor’s degree in Design, HCI, Interaction or similar area, or equivalent practical experience. 

Preferred Qualifications 

  • Previous experience supporting retail industry or e-commerce apps and sites.  
  • Ability to plan and conduct user research and data to build a strategic point of view. 
  • Experience in creating strategy and designing products, with a track record of key contributions to innovative and successful products or platforms. 

REI Essentials 

  • Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts.
  • Creates a strong, mutually supportive work spirit and culture where people can do their best.
  • Establishes trust and inspires others. 
  • Makes effective organization and people decisions in a manner consistent with REI's values and ethics. 
  • Delivers on commitments and holds others to same. 
  • Champions the organization and advocates solutions in the overall Company's best interest. 
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities. 
  • Consolidates information from various sources including feedback from others to reach sound decisions. 
  • Considers the ultimate impact of decisions and actions on internal and external customers. 
  • Fosters change in company direction. 
  • Effectively plans and executes changes.

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.