Lead UX Writer

Posted Date: Jun-24-2021

Job ID: 20293

Job Function: eCommerce / Online

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: Yes

Please visit the Covid-19 Hiring Updates before applying

What's cool about this job

Exciting times at REI! As digital continues to evolve in complexity and degree of importance to our business, we’re looking to hire an experienced lead UX writer to help spearhead the development of our practice of content strategy. In this role you’ll not only “do” content strategy, you’ll evangelize it and lead the charge in building it out as a sustainable, scalable practice. Accordingly, we’re looking for someone with a deep understanding of content strategy and user-centered content design methodologies and best practices and extensive experience putting that understanding to work in the real world.

Critical to your success: Experience using data to inform strategy and copy. Experience building, coaching, mentoring, teaching, and/or otherwise leading teams. Exceptional verbal and written communication skills, including interpersonal communication, presentations, and communication strategy. You’ll be delivering at a high level while balancing multiple stakeholders and considerations, including technical, creative, strategic, and logistical.

Bring your passion and expertise

  • Leads and develops a broad range of strategic and tactical deliverables that are of high value to the co-op 
  • Proactively initiates and oversees execution of digital initiatives to enhance engagement, conversion and revenue 
  • Drives cross-divisional alignment to deliver effective customer experiences across touchpoints 
  • Represents a holistic digital experience perspective to inform planning and decision making across the co-op 
  • Works closely with other teams and departments to protect brand voice and narrative cohesion 
  • Monitors emerging innovations and best practices in experience design, conversion copywriting, content strategy and related disciplines and shares findings with appropriate colleagues 
  • Directs iteration of content and messaging at critical digital leverage points to optimize performance 
  • Crafts and presents rationale for strategic messaging for new products, concepts and initiatives 
  •  Advises partners and leaders on aligning business strategy, brand integrity and customer need in complex areas like product portfolio architecture 
  • Identifies potential unlocks and process improvements that enhance the co-op’s capacity to deliver personalized content at scale

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.