Manager, Activity Initiative

Posted Date: Sep-10-2021

Job ID: 20650

Job Type: Full Time

Job Function: Merchandising

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: No

Please visit the Covid-19 Hiring Updates before applying

What's cool about this job

This position is responsible for building and developing a new cross- divisional working team that will support the growth of the activity based business. This team includes marketing, planning, analytics, digital, IT, finance and project management functions. The manager is responsible for onboarding and directing the team to meet business goals and milestones and modeling a new, ambidextrous way of working at the REI. The manager plays a critical role in creating clear goals and roadmaps for the working team as it rapidly evolves and grows in a highly ambiguous business environment.

This role will contribute to REI’s success by driving the development of a activity strategy, activity based customer offerings and new business models that delight customers,  disrupt industry standards, and ensure the commercial health of the co-op.  The Manager will use both internal and external quantitative analysis and customer feedback to develop creative and clear product and business roadmaps for  customer offerings and rapidly test, measure and iterate pilots, and ultimately deliver scaled and viable customer facing solutions. The role will monitor trends and emerging technologies and assess how new opportunities that support key business goals can be leveraged to connect people to our co-op and create a seamless experience.  Specifically, the  Manager will closely partner with technical teams to determine optimal digital solutions for the customer experience while also driving the right physical experience for customers. The Manager will be held accountable to the strategic activity roadmap and budget and be required to regularly update leadership stakeholders on key milestones. Models and acts in accordance with REI’s guiding values and mission.

Leading the Way

  • Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
  • Supports the implementation of company programs, procedures, methods and practices to promote REI key messages.
  • Challenges and inspires employees to achieve business results.
  • Ensures employees adhere to legal and operational compliance requirements.
  • Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions.
  • Conducts and ensures the completion of performance reviews.
  • Provides coaching, direction and leadership support to employees in order to achieve department, company and customer results.
  • Establishes and maintains visibility within the department.
  • Monitors operational statistics, reports trends, variances and issues, and takes appropriate action.

Planning & Navigating

  • Partners, informs and influences divisional subject matter expertise and executive level leaders around activity initiative decisions.
  • Embraces dynamic conversations, challenging the status quo to bring activity initiative strategies to life.
  • Provides clear concise communication around the activity initiative across the organization and to executive leaders.
  • Primary owner of the 3 year activity imitative strategy, drives the required alignment and clarity to ensure timely execution.
  • Supports the development and execution of the consumer-focused activity strategy and vision supported by external and internal analysis
  • Full P&L activity businesses
  • Owns, develops and maintains strong relationships and communication with stakeholders
  • Build and lead a cross-divisional working team to support business objectives and deliver against key milestones
  • Act as the main point of contact and manager for the activity
  • Develop, own, test and operationalize creative, high quality and simple road maps based on team strategy and vision
  • Explore, identify, and build partnerships with third parties that can help REI deliver advancements to the activity customer offerings.
  • Develop and operationalize creative, high quality and simple road maps based on team strategy and vision
  • Develop detailed, clear and substantiated business requirements and user stories that can be used to create product specifications and architecture for the activity business model
  • Manage prioritization and trade-offs among customer experience, performance and operational and marketing support load
  • Work cross-functionally and closely with engineering teams, retail operations, sustainability, marketing, supply chain, and merchandising to deliver products to market
  • Proactively identify and resolve issues that may impair the team’s ability to meet strategic, financial, and technical goals
  • Work with cross-divisional leadership to identify and drive critical program gaps
  • Facilitate and lead collaborative cross-functional meetings to support and inform the strategy and product roadmap
  • Drive product launches including working with public relations team, executives, and other product management team members
  • Help develop and model new ways of working and getting to market with customer facing products
  • Develop capabilities to effectively measure and report against key KPIs
  • Will require some travel to visit markets

Bring your passion and expertise

  • BA or BS degree from an accredited college or university
  • MBA preferred
  • 5+ years of people management and leadership
  • 7+ years of work experience within the retail/consumer, finance, or management consulting fields
  • Experience coordinating product development cycles, developing partnerships to drive customer solutions, and launching products to customers
  • Strong sense of business ownership and customer obsession
  • Ability to navigate in ambiguity and drive clarity for key stakeholders and leadership
  • Strong analytical skills and experience building financial models, monitoring KPIs and managing a P&L
  • High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously
  • Experience finding avenues to hear from customers and work in their feedback into your product road-map; then deliver results
  • Strong interpersonal and communication skills and the ability to build trusted relationships with all levels of the organization                      
  • Advanced experience in Microsoft Excel and PowerPoint, experience with Tableau preferred
  • Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals.
  • Flexible in one's viewpoints and positions in order to support the direction taken by others at REI.
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
  • Consolidates information from various sources including feedback from others to reach sound decisions.
  • Considers the ultimate impact of decisions and actions on internal and external customers.
  • Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work.
  • Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.
  • Clearly conveys and accurately receives information by a variety of methods and in various situations.
  • Builds rapport with all kinds of people inside and outside the organization.

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.