Manager, Business Operations

Posted Date: Oct- 5-2021

Job ID: 21592

Job Type: Full Time

Job Function: Information Technology

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: No

Please visit the Covid-19 Hiring Updates before applying

What's cool about this job

This job contributes to REI’s success by leading a team who helps keeps the co-op’s rapidly growing business operations function running like a well oiled machine.  As Manager, Business Operations, you will lead a team responsible for key business operations functions such as communications, community outreach, onboarding, and administrative support.  The ideal candidate for this role is passionate about operations and making things work better, is flexible, able to prioritize in a rapidly changing environment, and remain focused on outcomes.  In this role, you will have the opportunity to build relationships with IT senior leaders to ensure organizational alignment and consistency.   As a leader on the IT Planning + Business Operations team, you will bring your continuous improvement mindset and recommend ways to optimize operational processes to effectively and efficiently run the business side of the technology function.  

You will be responsible for:

  • Management and development of a high performing administrative assistance and project management team.
  • Employee and contractor IT onboarding to ensure new hires are productive on day one and have an outstanding onboarding experience
  • The IT communications strategy and timely delivery of internal communications across all channels with a goal of ensuring everyone in the division has the information they need when they need it
  • Talent pipeline development achieved through a strategic community outreach plan inclusive of summer intern program, community engagement, university relationship development
  • Supporting employee engagement by delivering high-value, employee events to inform, recognize and celebrate such as town halls, CTO Q&A sessions, stewardship events, brown bags
  • Operational support for IT Planning + Business Operations services including strategic planning, portfolio management, workforce planning, vendor management, governance, rhythm of the business

Bring your passion and expertise

  • Bachelor’s degree in business administration, computer science, or related field
  • 5+ years’ experience in leadership and development of direct reports; develops high performing individuals and teams
  • Experience managing business operations of a 400+ employee technology division or comparable
  • Very comfortable and effective communicating and collaborating with executives and senior leaders
  • Superior communication skills, including diplomacy and the ability to translate technology-speak into terms for broad audiences
  • Executes effectively by deploying resources wisely, setting and meeting timelines, and keeping others informed of progress toward goals
  • Builds rapport with people inside and outside of the organization to get results
  • Challenges the status quo, champions change and influences others to do the same

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.