Manager, Business Process: Assortment Planning, Business Insights & Analysis, Master Data Management

Posted Date: Nov-12-2021

Job ID: 21859

Job Type: Full Time

Job Function: Merchandising

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: Yes

Please visit the Covid-19 Hiring Updates before applying

What's cool about this job

REI is committed to becoming a fully inclusive, antiracistmulticultural organization. To fulfill our brand promise of enablina life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism. 

This job contributes to REI’s success by designing, delivering systems and processes which will enable Merchandising & Co-op Brands to successfully deliver on initiatives and strategies to meet evolving customer needs. Utilizing your strong collaboration skills and merchandising background, you will help design, deliver and support ground-breaking business capabilities.

The Business Process Manager role collaborates with Merchandising & Co-op Brands teams, Information Technology and the greater REI business community to guide the development of processes, systems and reports. This role contributes to future solution design while maintaining a support role on current Merchandising applications. This versatile employee leverages an understanding of Merchandising & Co-op Brands business goals, processes and operations, combined with a technical aptitude, process improvement mindset, and project management skills to deliver capability and insights throughout the value chain. Practices continuous evaluation and prioritization of projects within the constraints of budget, resources and REI's requirements in a dynamic marketplace, with a focus on growing sales and margin, increasing efficiency, and improving end-to-end process while offering product expertise to the organization.  Advocates for Merchandising & Co-op Brands with enterprise partners to achieve intended outcomes. Models and acts in accordance with REI’s guiding values, competencies and mission.


Leading the Way

  • Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
  • Supports the implementation of company programs, procedures, methods and practices to promote REI key messages.
  • Challenges and inspires employees to achieve business results.
  • Ensures employees adhere to legal and operational compliance requirements.
  • Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions.
  • Conducts and ensures the completion of performance reviews.
  • Provides coaching, direction and leadership support to employees in order to achieve department, company and customer results.
  • Establishes and maintains visibility within the department.
  • Monitors operational statistics, reports trends, variances and issues, and takes appropriate action.


Planning & Navigating

  • Leads and participates in business process design workshops, advocating for business users, understanding and enabling industry leading best practices across multiple merchandising disciplines.
  • Supports the implementation of industry best practices, company programs, procedures, methods and practices to promote REI’s business strategies and growth targets.
  • Develop and maintain a complete working knowledge of Merchandising & Co-op Brands current and future processes, procedures, and applications.
  • Lead business or subject matter expert workshops, working sessions interviews for requirements gathering sessions
  • Interprets business needs, builds business requirements or user stories, and guides solution development on behalf of Merchandising & Co-op Brands teams.
  • Build, align and communicate business cases and project value propositions at all levels of the organization.
  • Prepare requirements, functional specifications, user stories, business processes, and requests for proposals (RFPs) associated with Merchandising & Co-op Brands projects.
  • Participates in evaluation of technology solutions.
  • Recommends implementation strategies, timelines and resource requirements to achieve business objectives.
  • Lead and executes medium to large sized projects in collaboration with cross divisional partners, most significantly Merchandising & Co-op Brands Information Technology (IT).
  • Participate in all project status meetings as business lead; daily stand-ups, sprint retrospectives and sprint demonstrations for Agile projects and all other project meetings as required.
  • Accountable for meeting all project deadlines, milestones, release dates and schedules.
  • May function as the Product Owner for projects using the Agile methodology and Scrum framework.
  • Accountable for backlog grooming/prioritization sessions to ensure sign-off by business and development teams.
  • Provide input to the Merchandising & Co-op Brands portfolio leadership in the cadence, timing and dependencies of the various related business initiatives and projects.
  • Apply project management best practices and standards and advocate for them across the teams and organization.
  • Design and develop dashboards, reports, presentations and visual aids designed to educate, inform, drive and influence business decisions of merchants and business leaders.
  • Lead User Acceptance Testing (UAT) in partnership with IT teams.
  • Assist with training and rollout plans for new systems, or enhancements to existing systems as determined by direct Manager and/or Change Management lead.

Bring your passion and expertise

  • Bachelor’s degree in Business, Merchandising, Product Design, Retail, Supply Chain or Operations or related field
  • 5+ years professional experience preferably in Merchandising, product design & development, process improvement or similar for related business units
  • 3+ years of project-oriented experience in Merchandising, Product Design, Retail, Supply Chain or Operations preferred
  • Knowledge/Proficiency with Excel VBA, SQL, or other programming languages preferred
  • Advanced computer skills, to include Microsoft Office applications (Excel, Visio, Word, PowerPoint, Project, SharePoint), Jira
  • Experience with SAP ECC, enterprise Merchandising solutions such as Oracle, JDA, SAP or similar, and Product Lifecycle Management solutions such as Enovia, Centric or similar
  • Certification or deep knowledge of PMP, Scrum, Agile and SAFe project frameworks preferred
  • Experience with business process improvement principles (Six Sigma, Lean, Kaizen) preferred
  • Excellence in applying analytical rigor & technical proficiency to the business environment
  • Demonstrated ability to self-educate and learn while doing in a highly complex and rapidly changing environment
  • Proficient development and delivery of project documentation, including presentations to Senior Leaders
  • Effective and articulate communication in all modes and all levels in an organization
  • Knowledge of standard merchandising principles, capabilities and processes
  • Knowledge of project and portfolio management best practices and methodologies
  • Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts.
  • Creates a strong, mutually supportive work spirit and culture where people can do their best.
  • Establishes trust and inspires others.
  • Makes effective organization and people decisions in a manner consistent with REI's values and ethics.
  • Delivers on commitments and holds others to same.
  • Champions the organization and advocates solutions in the overall Company's best interest.
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
  • Consolidates information from various sources including feedback from others to reach sound decisions.
  • Considers the ultimate impact of decisions and actions on internal and external customers.
  • Fosters change in company direction.
  • Effectively plans and executes changes.

REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us. 

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.