Manager, Employee Services

Posted Date: Apr-13-2021

Job ID: 19854

Job Type: Full Time

Job Function: Human Resources

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: No



Please visit the Covid-19 Hiring Updates before applying


What's cool about this job

This job contributes to REI’s success by managing a team responsible for the delivery of superior service to employees, managers and vendors by resolving or escalation of Human Resource systems, process, policy inquiries in areas such as Benefits, Compensation, Finance, Employee Relations and Payroll. The Manager, HR Shared Services plays a vital role in the ongoing continuous improvement and growth of this centralized function through the assessment, development and implementation of operational processes to comply with ERISA and other HR regulatory mandates which contribute to achievement of strategic business objectives. The Manager, HR Shared Services leads the delivery of major initiatives, complex analysis and projects on behalf of the Co-Op. Collaborate and partners with all HR disciplines and others regarding people/business issues. Directs the day-to-day operations of the Employee Service Specialists and ESC Supervisor Team. Models and acts in accordance with REI’s guiding values and mission.


  • Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results
  • Supports the implementation of company programs, procedures, methods and practices to promote REI key messages
  • Challenges and inspires employees to achieve business results
  • Ensures employees adhere to legal and operational compliance requirements
  • Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions
  • Conducts and ensures the completion of performance reviews
  • Provides coaching, direction and leadership support to employees in order to achieve department, company and customer results
  • Establishes and maintains visibility within the department
  • Monitors operational statistics, reports trends, variances and issues, and takes appropriate action
  • Leads continuous improvement of existing internal processes as well as the successful introduction of new services/initiatives to the Employee Service Center
  • Provides insight to the impacts, timing and delivery of employee communications and exhibits
  • Ensures employees and protocols adhere to legal and operational compliance requirements
  • Contributes to functional planning, applying current knowledge of compliance and operational process requirements
  • Provide updates and training in compliance areas, including but not limited to ERISA, HIPAA, FMLA, etc.
  • Partner and serve as a liaison with HR functional areas to establish business rules and processes for service escalation protocols and resolving service delivery related issues that may arise
  • Acts as an active member of HR Leadership Forum, by discussing business needs, sharing program updates and ensuring program integration with other HR services
  • Monitors operational statistics, reports trends, variances and issues, and takes appropriate action
  • Leads the delivery of major initiatives, complex analysis and projects on behalf of the Co-Op
  • Prepare budget recommendations

Bring your passion and expertise

  • 5+ years of experience working in Human Resources or related field
  • 2+ years of experience in retail, service industry or branded organization
  • 4 year degree in business, HR or related field and / or equivalent work experience
  • 3+ years of experience with HR/Benefit plan design and administration, creating and developing learning solutions to meet employee and business needs
  • Ability to identify and understand business issues and client needs, problems and opportunities and create solutions which support the organization’s strategic direction
  • 2+ years of experience in project management including ability to create action plans and timelines, manage multiple initiatives simultaneously, oversee and direct the activities of others and complete assignments in a timely manner on budget
  • Ability to coordinate and collaborate with subject matter experts and translate their knowledge into actionable business processes
  • Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts
  • Creates a strong, mutually supportive work spirit and culture where people can do their best
  • Establishes trust and inspires others
  • Makes effective organization and people decisions in a manner consistent with REI's values and ethics
  • Delivers on commitments and holds others to same
  • Champions the organization and advocates solutions in the overall Co-Op's best interest
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities. 
  • Consolidates information from various sources including feedback from others to reach sound decisions
  • Considers the ultimate impact of decisions and actions on internal and external customers
  • Fosters change in company direction
  • Effectively plans and executes changes

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

NEW YORK CORRECTION LAW
ARTICLE 23-A, Section 753
LICENSURE AND EMPLOYMENT OF PERSONS PREVIOUSLY CONVICTED OF ONE OR MORE CRIMINAL OFFENSES

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.