Manager, Studio Operations

Posted Date: Oct- 1-2018

Job ID: 12162

Job Type: Full Time

Job Function: Marketing

City: Kent

State: Washington

Store: Kent Headquarters

What's cool about this job

REI is looking for a Manager of Studio Operations who will be stationed at REI’s headquarters. This individual will manage three photographers and three stylists and will work closely with the Merchandise & Production team and In-Studio Producer to orchestrate the workflow through the REI product studio. We’re looking for someone who has worked in a photo studio, who has a proven ability to partner, plan, optimize and scale the product photography production. Someone who can lead continuous improvement of the studio to maximize capacity, increase operational efficiency and ensure image standard compliance. The right individual has a process-improvement mindset and will apply lean methodologies to the work to increase studio capacity. An ideal candidate applies a “customer first” mindset, keeping the customer at the center of what the studio does.

  • Support cross-divisional photography priorities
  • Champion and communicate priorities and timelines to the Photographer and Stylist teams
  • Plan and manage the execution of a high-volume, fast-paced e-commerce product photography studio
  • Establish and maintain studio workload capacity. This includes on-model shots, flat and lay-down photography
  • Collaborate with cross-divisional teams to understand photography needs of the business
  • Work collaboratively with Project Managers, Creative Directors/Art Directors, Studio Planner Manager, and Merchandise & Production team to ensure everyone is able to meet deadlines
  • Create, maintain and monitor reports to ensure critical information is going out to all studio and partner teams 
  • Continuously improve process and keep studio procedures up to date ,ensuring they are communicated proactively to full-time staff and contractors
  • Develop a long-term capacity strategy, workforce and workflow planning for studio operations
  • Foster kaizen/lean methodologies, driving a culture of continuous improvement; leading initiatives to improve operational performance
  • Provide daily supervision as well as mentoring, training, development and performance management of Studio Operations team
  • Experience successfully leading teams/functions through change


  • Manage a high volume product e-commerce photography studio
  • Lead continuous improvement of the studio to maximize capacity, increase operational efficiency and ensure image standard compliance
  • Collaborate with cross-divisional management team to support production schedules and future needs of the business
  • Work collaboratively with Creative Directors/Art Directors and Production team to ensure the team is able to meet and exceed production deadlines
  • Partner with IT to bring innovative technology solutions to improve studio productivity, quality, and sustainability
  • Establish and maintain a safe, professional and productive environment through regular, daily management
  • Communicate and partner daily with Studio planning Manager and In-Studio Producer to ensure studio, sets and photography and stylist staff are maximized - ensuring all information and materials are available before the start of production
  • Partner closely with the Merchandise & Production Manager to prioritize the sample product inventory
  • Develop and establish policies, procedures, and practices to ensure photo studio operates within company standards, planned objectives, and optimal efficiency

Bring your passion and expertise

  • Minimum 7 years studio operations experience and proven track record of leading and inspiring a team of 2 - 8 full-time staff, plus contractors/freelancers. Preferably in a retail fashion product photography setting
  • Adept at balancing process efficiency with the creative process
  • Excellent technical skills has led evaluation and implementation of studio workflow software through partnerships with IT teams, vendors, and technically inclined staff. A keen ability to implement process and tools
  • Ability to proactively manage, meet and exceed deadlines through resource forecasting and planning
  • Intermediate to advanced technical skills using modern photo-capture software and studio workflow applications (Capture One, ShotFlow One, Workhorse)
  • 7+ years of studio photography experience
  • 5+ years of managing an e-commerce photo studio
  • 3+ years of managing people in a studio setting

Why you'll love it here

The REI Co-op is a specialty outdoor retailer, headquartered near Seattle. The nation’s largest consumer co-op, REI is a growing community of more than 17 million members who expect and love the best quality gear, inspiring expert classes and trips, and outstanding customer service. Since its founding in 1938, REI has worked to awaken a lifelong love for the outdoors, for all, through sustainable growth and reinvestment into the communities it serves. In 2017, nearly 70 percent of its profits went right back to the outdoor community, supporting employee retirement, helping fund trail work, returning dividends to its members and supporting nonprofits that get people into the outdoors. 

At REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception – 20 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 140 retail locations (and growing), REI offers unique competitive benefits to its more than 12,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.