Manager, Workforce Management/People Analytics


Posted Date
Job ID
Job Function
Human Resources
REI City
REI State
REI Location
Seattle HQ
Remote Eligible
Please visit the Covid-19 Hiring Updates before applying
What's cool about this job
REI is committed to becoming a fully inclusive, antiracist, multicultural organization. To fulfill our brand promise of enabling a life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism.

This job contributes to REI’s success by effectively leading and managing the Workforce Management team and ensuring that data and analytics are informing the best recommendations and decisions.  They will shape and influence stakeholders on the direction of strategic talent priorities and will lean on strong analytical skills to produce data-driven stories that will impact how we manage our talent, forecast needs, and shift how we can think differently about employee mobility.    

  • Facilitate and lead the Workforce Management team in decision-making regarding the long-term talent strategy
  • Effectively and consistently draw parallels across different goals and strategic initiatives, and how they align to Workforce planning
  • Recognize strategic workforce skill requirements, identify where critical skill gaps might exist, and effectively develop plans to close them while partnering with stakeholders across Talent Management
  • Successfully analyze trends, comparisons, and workforce forecast needs.
  • Ensure that the Workforce Management team meets all service levels by future and real-time staffing planning
  • Participate in strategy meetings by effectively presenting relevant data-based recommendations
  • Synthesizes relevant data and statistical findings from Workforce Management Analysts to identify common problems/trends and how they relate to future talent and organizational forecasts
  • Develops, deploys, and manages new Workforce Management technology solutions
  • Inspire operational excellence by defining and communicating processes and best practices for workforce planning and telling stories with data across the organization.
Bring your passion and expertise
  • 5+ years of experience supporting workforce planning initiatives, or project management/business management roles with an emphasis in data analysis and report design
  • Proven competency in understanding and compiling short- and long-term staffing plans incorporating multiple work types
  • 2+ years managing people
  • Experience with data manipulation tools such as SQL, Python, R, VBA, or Excel
  • Bachelor’s degree (BA/BS)
  • 5-10 years related experience using WFM/WFO software
  • 5-10 years related experience with manual Erlang-C Calculation
  • Highly analytical mindset that is utilized to solve real world business problems.
  • Experience with change management
  • Demonstrated proficiency in advanced spreadsheet applications, database concepts and applications, and predictive modeling/forecasting
  • Experience in corporate or financial reporting, along with experience in preparing budgets/reports and analyzing budgeted/actual variances
  • Familiarity with corporate data systems including customer contact, membership, pricing, provider data systems, print, mail, and telecom
  • Experience in Activity Based Costing
  • Actively participates and collaborates with leaders and stakeholders across REI for the achievement of business goals.
  • Flexible in one's viewpoints and positions in order to support the direction taken by others at REI.
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
  • Consolidates information from various sources including feedback from others to reach sound decisions.
  • Considers the ultimate impact of decisions and actions on internal and external customers.
  • Effectively inspires team and direct reports to set effective work goals, establish priorities, and produce quality work.
  • Ensures resources are being used efficiently, deadlines are being met, and team is aware of work plans and progress toward goals.
  • Clearly conveys and accurately receives information by a variety of methods and in various situations.
  • Builds rapport with all kinds of people inside and outside the organization.
  • Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals.
  • Challenges the status quo, champions change and influences others to change.

REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.  We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us.

As required by applicable Pay Transparency laws, REI provides a range of minimum compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. The salary range for this position may be lower or higher in different markets.

The pay for this role is: $75,000 to $147,500 per year  
At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

Posting Range
$75,000 to $147,500 per year
ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.