Manager of Cyber Security Operations


Posted Date
Job ID
Job Function
Information Technology
REI City
REI State
REI Location
Seattle HQ
Remote Eligible
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What's cool about this job

Your Job Map (the overall purpose of the job and how the job contributes to achieving department/company objectives)

This job contributes to REI’s success by managing the Cyber Security Operations Team and services, to include continuous event and incident monitoring and response, incident response and investigations and detection engineering. Provides direction to team, establishes work priorities, and works to optimize the effectiveness of our proactive threat hunting and response abilities. Ensuring security events and alerts are triaged and responded timely to delivery top notch service and meeting/exceeding agreed upon SLAs. Builds and institutionalizes various SOC processes and continuously improving those to ensure seamless functioning of service delivery. Contributes to and enforces departmental strategies, policies, and standards. Ensures that team commitments are tracked, managed, and meet or exceed expectations. Maintains a high quality of products and services to help maintain REI’s competitive advantage. Models and acts in accordance with REI’s guiding values and mission.

Leading the Way (team leadership, coaching and development responsibilities for this “manager of staff”)

• Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
• Supports the implementation of company programs, procedures, methods and practices to promote REI key messages.
• Challenges and inspires employees to achieve business results.
• Ensures employees adhere to legal and operational compliance requirements.
• Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions.
• Conducts and ensures the completion of performance reviews.
• Provides coaching, direction and leadership support to employees in order to achieve department, company and customer results.
• Establishes and maintains visibility within the department.
• Monitors operational statistics, reports trends, variances and issues, and takes appropriate action.

Your Planning & Navigating Requirements (the plans the job is responsible for creating and executing, and how the job ensures they are implemented)

• Develops long-term plans to ensure that information security resource capacity meets current and future enterprise needs.
• Communicates and collaborates with all other IT disciplines regarding Information Security performance issues, and solution design, development, implementation and evaluation.
• Contributes to division strategic planning, applying a current knowledge and future vision of technology and systems which significantly impact the effective execution of business processes.
• Assists business areas in identifying current and future information services needs.
• Collaborates with other department leaders to identify business needs; plan, schedule, and coordinate work; and ensure integration of business needs and information technology solutions.
• Communicates with team regarding policies and procedures, projects and activities in other groups.
• Follows the governance process for technology projects, ensuring that project goals and decisions are based upon business priorities.
• Prepares budget recommendations for staffing needs, costs of equipment and tools, maintenance, and future projects.
• Creates and maintains staffing plans. Ensures the team is properly trained and staffed to handle the projected workload, both from an internal staffing and outsourcing standpoint. Makes recommendations to management regarding long-term contractors and/or additions to staff.
• Provides management with accurate, timely and relevant information about the status of projects, personnel and activities within the team.
• Performs basic line supervision, including hiring, firing, conducting performance reviews, setting performance goals, promotions, salary increases, developing subordinates, and managing performance and discipline.
• Keeps abreast of technology changes and innovations in the information technology field.
• Manages or coordinates vendor relationships and contracts for products, services and support.
• Analyzes, assesses and recommends improvements in programs and practices to ensure compliance with regulatory and internal controls.
Bring your passion and expertise

* 2+ years experience leading a cyber security function
* 5+ years of Cyber security experience
 * Experience using security tools such as Splunk, SOAR, or related.
* Previous experience in multi-channel retail environment. Preferably working on Privacy or Security teams.
* Understanding of both business and systems processes and an ability to understand and explain issues from both a technical and a business functional point of view.
* Demonstrated oral & written communications, teaching, facilitation & negotiation, leadership & influencing skills.
* Demonstrated ability to manage and resolve conflict
* Ability to conceptualize and recommend solutions to business problems
* IT project management experience
* Ability to effectively coordinate project delivery with the project management office or equivalent organization (e.g. Privacy Operations)

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

Posting Range
$95,000 to $200,000 per year
ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.