Mgr IT Quality Assurance

Posted Date: Aug- 2-2021

Job ID: 20608

Job Type: Full Time

Job Function: Information Technology

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: No

Please visit the Covid-19 Hiring Updates before applying

What's cool about this job

This role contributes to REI’s success by owning the software quality assurance service(s) at REI, managing software quality assurance teams assigned to provide testing services to the development, maintenance or enhancement of applications utilized by REI’s internal and external customers.  Collaborates and strategizes with portfolio owners and their development managers to establish practices that enable the delivery of high-quality software at a pace that meets customer’s demands.  Promotes innovation to drive operational efficiency in the support of initiatives aimed to drive the business forward.  Provides direction to project teams, establishes work priorities, and evaluates proposed solutions to ensure that technology contributes to achievement of the division’s business objectives. Contributes to departmental strategies, defines and enforces policies and standards. Ensures team commitments are tracked, managed, and meet or exceed expectations. Maintains high quality of products and services to help preserve REIs competitive advantage. Models and acts in accordance with REI’s guiding values and mission. 

Bring your passion and expertise

Team leadership:
  • Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results. 
  • Supports the implementation of company programs, procedures, methods and practices to promote REI key messages. 
  • Creates and maintains staffing plans as well as resource forecasting 
  • Challenges and inspires employees to achieve business results. 
  • Ensures employees adhere to legal and operational compliance requirements. 
  • Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. 
  • Conducts and ensures the completion of performance reviews. 
  • Provides coaching, direction and leadership support to employees in order to achieve department, company and customer results. 
  • Establishes and maintains visibility within the department. 
  • Monitors operational statistics, reports trends, variances and issues, and takes appropriate action. 

Role responsibilities:
  • Owns service design, implementation and operation for the quality assurance services delivered to the rest of IT
  • Manages quality assurance teams to ensure the development of systems and processes meet REIs quality assurance standards across the software development lifecycle. 
  • Creates, analyzes, and publishes relevant quality metrics and measures across teams to communicate application and release quality, and to address technical debt, risks, and other quality issues. 
  • Guides the development of test strategies and front end automation plans within Agile and Waterfall development methodologies utilizing open source or commercial automation tools, packages as applicable.   
  • Ensures that the quality engineering discipline builds and utilizes robust, scalable test frameworks  
  • Champions performance testing strategy and execution across all enterprise applications  
  • Partners with cross-functional management teams to establish and deliver upon strategies for the Continuous Delivery development model.  
  • Drives the discovery and adoption of new methodologies using effective communications and training of staff. 
  • Provides leadership to validate technical requirements; ensure testability and traceability of new systems; and ensure successful generation and utilization of automation/performance test cases, scripts and plans. 
  • Collaborates with Project Management Office to manage the progress of development projects in process. Monitors performance of assigned quality assurance assignments to ensure they are completed on time and within budget. 
  • Provides strategic direction for quality assurance.  Researches, evaluates and recommends selection of software testing products, automation and performance processes and methodologies to improve the quality and efficiencies of the quality assurance deliverables, staff, and systems.   
  • Follows the governance process for technology projects, ensuring that project goals and decisions are based upon business priorities
  • Keeps abreast of technology changes and innovations in the information technology field, specifically in the field of engineering, with a focus on automation and performance testing. 
  • Manages or coordinates vendor relationships and contracts for products, services and support. 
  • Analyzes, assesses and recommends improvements in programs and practices to ensure compliance with regulatory and internal controls. 

Experience you bring:

  • Bachelor’s degree in computer science or business administration, or equivalent training and experience
  • Demonstrated experience in information technology, including leading teams in quality assurance or software engineering
  • Experience managing multiple project teams simultaneously
  • Experience developing long-term technology strategies, including developing team level plans and budgeting
  • Ability to negotiate contracts and agreements with vendors and service providers in the information technology business
  • Experience with the testing needs of eCommerce and ERP solutions
  • Advanced knowledge of quality assurance methodologies and software test automation tools
  • Experience with structured project and software development life cycles
  • Champions the organization and advocates solutions in the overall Company's best interest
  • Ability to manage customer and vendor relationships. 
  • Creates a strong, mutually supportive work spirit and culture where people can do their best. 


At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.