Now Hiring! Bike Shop Mechanic - New York City - Soho


Posted Date
Job ID
Job Function
Retail Operations
REI City
New York
REI State
New York
REI Location
Remote Eligible
Please visit the Covid-19 Hiring Updates before applying
What's cool about this job
REI is committed to becoming a fully inclusive, antiracist, multicultural organization. To fulfill our brand promise of enabling a life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism. 

Want to work on building and assembling REI equipment on a daily basis? Awesome, then keep on reading to learn more about our Bike and Ski Shop Mechanic role. The Bike & Snow Shop Mechanic is a key member of the retail store Shop team. This job contributes to REI’s success by assembling, servicing, and repairing bikes and/or snow sports equipment to REI and manufacturer standards. The shop mechanic delivers exceptional services to customers both in the shop and on the retail floor. This job may also include working in the rental department. Here are the primary responsibilities of what you would do:

  • Execute shop services meeting or exceeding customer and REI expectations for quality and safety standards. Assemble, service and repair action sports equipment to REI and/or manufacturer standards.
  • Provide exceptional customer service by assessing customer needs, checking in and out shop and rental equipment per REI standards.
  • Promotes the sale of REI goods and services as well as engaging in the steps of REI’s Sales and Service Training.
  • Report significant quality and safety issues to the Shop Service Manager and Retail Sales Manager.
  • Assist with maintaining equipment and ensure a clean, secure and safe work environment.
  • Support the team’s achievement of key goals through individual contribution.
  • Promote the benefits of REI Membership.
Bring your passion and expertise

You live and breathe REI equipment. You’re a builder. You’re a safety maven. At REI, the Bike and Ski Shop Mechanic is a critical role in the retail stores and has primary responsibility for the assembly, repairs, and maintenance of bikes and snow sports equipment to REI and vendor standards and to deliver extraordinary service to customers both in the shop and on the retail floor. Customers frequently interact with Mechanics to ensure their equipment is properly fitted and maintained for their outdoor adventures. Requirements of the Bike and Ski Shop Mechanic position include but are not limited to:

  • Able to learn technical skills and demonstrate proficiency while in role.
  • Successful completion of required training/certifications while in role.
  • Commitment to outstanding customer experience.
  • Previous snow sports equipment and/or bike assembly experience.
  • Actively participate and collaborate with others on one's own team and across REI for the achievement of business goals.
  • Flexible in one's viewpoints and positions to support the direction taken by others at REI.
  • Successful in working as part of a diverse and inclusive team. Builds rapport with all kinds of people inside and outside the organization.
  • Availability to work a flexible schedule based on business needs, including evenings and weekends
  • Ability to periodically lift 40 pounds
REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.  We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us. 

As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. 

The pay for this role is: $23.24 - $25.85 per hour. 
At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

Retail Posting Range
$23.24 - $25.85 per hour
ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.