Experiences Operations Coordinator - Permits

Posted Date: Oct- 8-2021

Job ID: 21536

Job Type: Full Time

Job Function: Travel and Adventure

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: Yes

Please visit the Covid-19 Hiring Updates before applying

What's cool about this job

This job contributes to REI's success by collaborating on, and developing, processes that ladder up to REI's Experience Department objectives and key results in customer satisfaction and employee engagement.  As part of the Experiences Operations team, you will need to be driven by process building, a laser focus on the customer, and make data-driven decisions to deliver results. The Permits, Access, and Facilities Operations team support the full suite of Co-op Experiences: outdoor classes, day tours, multi-day adventure travel, and field rentals.

This role will support our field teams, product development, and growth initiatives through process development, relationship management, data stewardship, and financial reporting.  Your team focuses on access strategy, permit acquisition and management and facilities oversight.  This role’s primary function is to be the backbone of support for permit management, forecasting, and acquisition – creating databases, document libraries, and a targeted permits list.

If you are passionate about developing processes that provide efficiency in the field, and working in a fast-paced, challenging environment with the best team on Earth - apply now!

Bring your passion and expertise

  • 2+ yrs.outdoor education and/or adventure travel program operations
  • Experience in project management
  • Experience communicating, planning and rolling out content in a virtual work environment
  • Experience working with a diverse range of business partners
  • Excellent planning and organizational skills; ability to handle multiple and competing priorities
  • Ability to work independently well as in-person or remotely with managers and peers
  • Ability to build and cultivate relationships within the industry
  • High proficiency with Microsoft Suite: Teams, Word, Excel, Outlook, Power Point, and SharePoint
  • Demonstrate a high degree of accuracy and attention to detail 
  • Must have the ability to work well with others, use productive work methods, exercise sound judgment and display initiative and innovation on the job 
  • Experience with planning, programming and budgeting
  • Works well under pressure within a dynamic work environment, even when things are not certain, or the way forward is not clear
  • Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals
  • Open-minded in one's viewpoints and positions in order to support the direction taken by others at REI
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities
  • Consolidates information from various sources including feedback from others to reach sound decisions
  • Considers the ultimate impact of decisions and actions on internal and external customers
  • Works smart by setting effective work goals, establishing priorities, and planning in order to produce quality work
  • Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals
  • Clearly conveys and accurately receives information by a variety of methods and in various situations
  • Builds rapport with all kinds of people inside and outside the organization
  • Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals
  • Challenges the status quo, champions change and influences others to change

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.