Operations Program Manager, Local Marketing

Posted Date: Oct-15-2021

Job ID: 21710

Job Type: Full Time

Job Function: Marketing

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: Yes

Please visit the Covid-19 Hiring Updates before applying

What's cool about this job

At REI Co-op, we believe that a life outdoors is a life well lived. As an employee of REI, you will have the opportunity to shape what it means to be a Co-op Member. REI is more than an outdoor retailer – our members engage with us in experiences, content and community, advocacy and more. 

We are looking for an Operations Program Manager, Local Marketing to contribute to REI’s success by leading the creation and implementation of Local Marketing Operations at a national level. This role leads work to build and manage operational processes, resources, plans, policies, and tools to ensure field leaders and staff can successfully deliver an excellent customer/member experience. This role will have focused leadership in functions that will include: field processes and organization of systems; employee training and development; risk management; physical operations (gear, vehicles, facilitates, etc.) and or permits and access. Working with cross-divisional partners and other Local Marketing team members, this role will help manage operations and lead projects to support growth and continuous improvement. 

In this role you will:  

  • Support the implementation of company programs, procedures, methods, and practices to promote REI key messages, specifically pertaining to the following:  
    • Information storage and access  
    • Systems & Platforms   
    • Shared Resources, Shared Databases  
    • Registration & Customer Service Process   
    • Field Communications  
    • Monthly & Quarterly Reporting (metrics & KPIs)  
    • Organization of Team Meetings   
    • Asset Management & Inventory  
    • Legal & Risk Management  
    • Budget administration  
  • Identify and communicate key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.  
  • Ensure employees are aware of and adhere to legal and operational compliance requirements.  
  • Establish and maintain visibility within the department.  
  • Serve as the Operations expert on the Local Marketing team.  
  • Plan, prioritize, and lead bodies of work or discrete projects in alignment with Local Marketing goals and objectives.  
  • Manage relationships with internal and external partners to support operational excellence.    
  • Handle day-to-day management and planning of budget & program metric lines for assigned areas of leadership.  
  • Adapt communication styles to work effectively with all levels, both in-person and in remote working environments.   
  • Establish the measurement of operational objectives and evaluates the success of the operations on a routine basis and provide on-going feedback and communication to internal and external partners.     
  • Use systems analysis to support and activate work to for process improvement.  
  • Ensure Local Marketing meets quality, risk management and/or compliance expectations.  
  • Have a strong working knowledge of the Local Marketing field team and can create systems and processes that will support execution of their work.   

Bring your passion and expertise

  • 5+ years’ experience in retail, marketing and or experiences program operations  
  • Bachelor’s Degree, or equivalent experience  
  • 2+ years’ experience managing, developing, and executing operational systems  
  • 2+ years of overseeing revenue and expense budgets of $100K or larger  
  • Experience in Project Management  
  • Ability to travel with extended stays and/or traveling to multiple locations.  
  • Creates a strong, mutually supportive work spirit and culture where people can do their best.  
  • Makes effective organization and people decisions in a manner consistent with REI's values and ethics.  
  • Champions the organization and advocates solutions in the overall Company's best interest. 
  • Consolidates information from various sources including feedback from others to reach sound decisions.  
  • Considers the ultimate impact of decisions and actions on internal and external customers.   
  • Fosters change in company direction 
  • Effectively plans and executes changes

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.