Operations Support Representative

Posted Date: Nov-10-2021

Job ID: 22285

Job Function: Outdoor Education

City: Scottsdale

State: Arizona

Store: Scottsdale Adventure Center

Remote Eligible: No



Please visit the Covid-19 Hiring Updates before applying


What's cool about this job

This job contributes to REI’s success by supporting the various efforts of the Operations team as required. This includes supporting the guides with pre- and post-trip responsibilities, warehouse and kitchen processes ensuring all gear and food meets quality standards. Models and acts in accordance with REI’s guiding values and mission.
  • Oversees and assists guides with trip, food and gear pack, preparation, and returns.
  • Acts as a point of contact for guides, answers questions, and supports the packing, prepping and trip de-rig processes.
  • Maintains accurate gear inventory and systems associated.
  • Maintains, repairs and/or replaces damaged equipment
  • Maintains warehouse and kitchen organization, cleanliness, and efficiency
  • Collaborates with staff and guide team in the creation and building process of equipment, warehouse management and changes to processes.
  • Shops for food included on tours
  • Acts as “floater” providing support to various operational activities as needed

Bring your passion and expertise

  • Functional knowledge of administrative tasks utilizing Microsoft Office Suite and Google Drive
  • 1+ year experience guiding or customer service support role
  • Ability to perform tasks under pressure and within a deadline driven environment
  • Ability to accurately follow directions and quickly learn new procedures
  • Communicate and work well with others
  • Valid Driver’s License
  • Flexible schedule including weekends, early days/late nights
  • Love of the outdoors with camping, hiking, travel, and/or cycling experience and knowledge of relevant gear and resources
  • College or equivalent life experience a plus
  • Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals.
  • Flexible in one's viewpoints and positions in order to support the direction taken by others at REI.
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
  • Consolidates information from various sources including feedback from others to reach sound decisions.
  • Considers the ultimate impact of decisions and actions on internal and external customers.
  • Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work.
  • Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.
  • Clearly conveys and accurately receives information by a variety of methods and in various situations.
  • Builds rapport with all kinds of people inside and outside the organization.
  • Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals.
  • Challenges the status quo, champions change and influences others to change.

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

NEW YORK CORRECTION LAW
ARTICLE 23-A, Section 753
LICENSURE AND EMPLOYMENT OF PERSONS PREVIOUSLY CONVICTED OF ONE OR MORE CRIMINAL OFFENSES

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.