Physical Experience Manager

Posted Date: Mar- 7-2019

Job ID: 13411

Job Type: Full Time

Job Function: Retail Operations

City: Kent

State: Washington

Store: Kent Headquarters

What's cool about this job

This job contributes to REI’s success by working cross-functionally with real estate, store design, visual merchandising, store managers, key leaders, and external partners to execute against new business development physical experiential design projects related to the rentals, activity sites, and eCommerce business initiatives. This position will lead and guide new business development concepts and will be responsible for strategy and concept development, cross-divisional communication, execution, and the path to scale for of all new elements that relate directly to the rentals, activity site, and recommerce physical experience work.

This role is a critical partner across the organization, thinking strategically and acting decisively in an ambiguous environment while inspiring the team to drive optimal results.  This role will set, balance, and communicate priorities in an increasingly fast-paced, evolving environment.  Models and acts in accordance with REI’s guiding values and mission.

  • Lead the strategy and implementation of the space and design requirements for the optimal on-location rental, used gear and activity center experience. 
  • Develop a set of hypotheses to measure impact of change through KPI’s.
  • Develop and implement a robust roadmap to execute in 2019 and 2020 that will inform the square footage, flow, hardware, material and machine requirements for both REI’s existing rental fleet and the rental location of REI’s future.
  • Work closely with digital and IT teams to understand how digital channels will intersect with the in-store experience.
  • Translate customer/employee insights into design direction and design concepts for future location experiences.
  • Partner with key stakeholders across the organization to ensure future location experience designs are in alignment and in harmony with customer strategies, product strategies and new capabilities.
  • Ability to create interesting and compelling spaces and experiences that focus not only on fixtures but Interior Design and Space planning.
  • Lead assigned innovation and special projects up to $20M.  Responsible for developing working plans and identifying resources. 
  • Accountable for developing, maintaining and communicating timelines, budgets, deliverables and implementation documentation.  Responsible for gathering and communicating data to evaluate success.  
  • Drive communication and scope of work with outside vendors, which include project estimates, timelines, design, development and implementation. 
  • Immediate focus on supporting and scaling the rentals and activity center businesses, while also supporting key recommerce pilot tests.
  • Manage multiple, entrepreneurial physical space design projects and act as key liaison between New Business Development Director and respective business Managers.
  • Ability to manage up to 2 direct reports within first year in the role
  • Travel required, up to 2 weeks a month
  • Performs other duties as assigned.

Bring your passion and expertise

  • 10+ years in a physical space design role
  • BA in Architecture or Design preferred
  • Project management skills and experience
  • Ability to sketch and iterate
  • Experience working with real estate, architects, procurement and visual merchandising teams
  • Entrepreneurial spirit and a willingness to take risks
  • A sharp focus on the customer
  • Ability to think strategically about how various elements of a business work together to deliver an enhanced customer experience
  • Self-starter who is willing to progress and learn
  • Ability to successfully navigate ambiguity and set the standard for future work
  • Ability to think big, start small and scale fast

Why you'll love it here

We’re a passionate community of people who believe in one simple truth: an outdoor life is a life well-lived. REI is a co-op, born in the mountains of the Pacific Northwest in 1938. We’re here to help our over 6 million active members have amazing experiences outside—and do the same ourselves. Bring your creativity, customer focus and enthusiasm for living life outdoors—we can’t wait to meet you!

At REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception – 22 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 150 retail locations (and growing), REI offers unique competitive benefits to its more than 13,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.