Principal UX Designer, Membership

Posted Date: Apr-28-2021

Job ID: 19698

Job Type: Full Time

Job Function: eCommerce / Online

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: No



Please visit the Covid-19 Hiring Updates before applying


What's cool about this job

At REI, we believe a life outside is a life well-lived. Since 1938, we’ve been your local outdoor co-op, working to help you experience the transformational power of nature.

Today, we have 6 million active members and are the largest consumer co-op in the United States, but we know that with more members, we can do more. From advancing the outdoor industry’s efforts at sustainability, advocating for national climate change policy, and creating safe and accessible places for everyone to recreate outside, we rely on the passion and engagement of our members to move us forward.

As Principal Designer for the Membership team, you will influence customer-experience strategy and clarify, define, and prioritize customer-focused outcomes within the co-op membership experience. Success in this role means helping to create a culture of experimentation and advocating for human-centered design with cross-functional teams throughout the co-op. You’ll also use your skills in mixed-methods research, problem framing, and opportunity mapping to identify new offerings, test business assumptions, and lead evidence-informed decision-making across the organization.

Bring your passion and expertise

  • 5+ years in user-experience design or related discipline
  • Deep understanding of user-centered design methods and principles
  • Previous experience setting and steering customer-focused strategy for enterprise initiatives
  • Strong communication, negotiation, and presentation skills and an ability to collaborate with stakeholders from across the co-op and at all levels of the organization


Bonus Points If You Have

  • Previous experience working in consulting or agency roles
  • Previous experience in eCommerce
  • A degree or equivalent in a related discipline: information architecture, interaction or interface design, human-computer interaction

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

NEW YORK CORRECTION LAW
ARTICLE 23-A, Section 753
LICENSURE AND EMPLOYMENT OF PERSONS PREVIOUSLY CONVICTED OF ONE OR MORE CRIMINAL OFFENSES

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.