Principal UX Designer, Mobile Employee Tools

Posted Date: Nov- 1-2021

Job ID: 21875

Job Type: Full Time

Job Function: eCommerce / Online

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: Yes

Please visit the Covid-19 Hiring Updates before applying

What's cool about this job

REI is committed to becoming a fully inclusive, antiracist, multicultural organization. To fulfill our brand promise of enabling a life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism. 

REI is a different kind of company. As a co-op, we put purpose before profits and act in the long-term interests of our members. We believe time outside is fundamental to a life well lived, and as a member of the UX team, you'll contribute to REI’s mission to connect every person to the power of the outdoors and engage them in the fight to protect it. Our designers strive to deliver customer-centric experiences that are inspiring, inclusive, human, purposeful & trustworthy. 

Role Description 
The Mobile Employee Tools team is looking for a Principal UX Designer. In this role, you will lead, inspire, and partner with a multi-disciplinary team to drive strategy and deliver innovative user experiences for REI's in-store workforce. The candidate will use their leadership skills and deep knowledge of mobile experiences to define and continuously improve REI's existing employee application and lead the ideation and development of future tools to enhance and support the employee experience as they serve REI customers. At your core, you have an insatiable passion for mobile user experiences, discovering new ideas, defining and validating problems and possible solutions, and working in a highly collaborative work style to grow a shared understanding of our user's goals, tasks, and workflows. Ultimately then translating these into innovative and elegant experiences that best support the employee as they engage with REI customers. 

Additionally, you will possess an exceptional ability to develop relationships across teams, co-create and present a vision, define outcomes, and be hands-on in implementing the work. Finally, you'll be a leader in educating and advocating for the practice of human-centered design, customer centricity, and product-led strategies. Candidates must be proactive, responsive, flexible, and able to succeed in a fast-paced, transforming, collaborative environment without supervision. 

• Discovers and frames ambiguous problems and drives solutions for one or more critical products or strategic projects. 
• Champions user research, conduct qualitative and quantitative research using a range of tools and moderated and unmoderated approaches (ex. interviews, ethnography, card sorting, surveys) to answer Product and UX questions and produce new insights. 
• Work with product teams to identify and prioritize user research requirements, including timelines, scope, and methodologies. 
• Create user experience strategy, delivery and validation plans, inspirational mockups, and prototypes 
• Serve as an embedded designer on a cross-functional team partnering closely with Product Managers, Research, Engineering and Analytics counterparts to deliver best-in-class mobile experiences. 
• Accountable for an end-to-end design process, including strategy, advocating for design, and presenting to all levels of stakeholders and leadership 
• Craft artifacts that communicate solutions. Including implementation of prototypes, mockups, task analysis, usability studies, personas, user flows, wireframes, style guides, navigational structures, and affinity diagrams. 
• Identifies and leads building out design standards and patterns, style guides, and frameworks for our design systems 
• Advocates for new design standards and practices, in collaboration with product, marketing, and engineering teams 
• Contribute to task & dependency analysis, scheduling, and risk mitigation plans.

Bring your passion and expertise

Minimum Qualifications 
• 8+ years experience in UX, interaction design, information architect, service design or similar plus 3+ years managing and mentoring teams. 
• 3+ years experience in UX design for enterprise-level mobile applications 
• Experience in leadership, collaboration, communicating and influencing design strategy. • Excellent problem-solving skills and familiarity with technical constraints and limitations when designing for platforms. 
• Proficient at building and shipping features/products at a department level, leading the end-to-end experience across a variety of platforms. 
• Demonstrable track record in leading strategic thinking across a large product space, developing product goals, identifying opportunities and outcomes while continuously developing relationships with cross-functional peers. 
• Experience at developing design standards, patterns, style guides, best practices, and frameworks which are accessible and utilize human-centered methodologies. 
• Experience presenting work to executives, clearly and succinctly articulating the goals and concepts. 
• A portfolio demonstrating excellent UX design skills for solving complex problems with clear results. 
• Bachelor’s degree in Design, HCI, Interaction or similar area, or equivalent practical experience. 

Preferred Qualifications 
• Previous experience supporting retail industry or e-commerce apps and sites. 
• Experience in a highly agile/scrum environment. 
• Excellent communication and presentation skills. 
• Ability to lead design teams while maintaining responsibilities as an individual contributor. 
• Experience building tools that support the employee engaging with customers. 

REI 10 Essentials 
• Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals. 
• Flexible in one's viewpoints and positions in order to support the direction taken by others at REI. 
• Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities. 
• Consolidates information from various sources including feedback from others to reach sound decisions. 
• Considers the ultimate impact of decisions and actions on internal and external customers. 
• Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work. 
• Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals. 
• Clearly conveys and accurately receives information by a variety of methods and in various situations. 
• Builds rapport with all kinds of people inside and outside the organization. 
• Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals. 
• Challenges the status quo, champions change and influences others to change.

REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.  We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us. 

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.