Principal UX Designer, New Store Format, Customer Innovation

Posted Date: Jul- 9-2021

Job ID: 20410

Job Type: Full Time

Job Function: eCommerce / Online

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: No



Please visit the Covid-19 Hiring Updates before applying


What's cool about this job

Our designers strive to deliver customer-centric experiences that are inspiring, inclusive, human, purposeful & trustworthy. Role Description The New Store Format, Customer Innovation team is looking for a Principal Product Designer. In this role, you will drive a wide range of customer discovery activities across the REI physical retail and digital space, resulting in exceptional experiences that are highly valued by our customers and members and drive business results. The ideal candidate will have proven experience tackling ambiguous customer problems, leading and implementing impactful experiences. Additionally, you will possess an exceptional ability to collaborate across teams, present a vision, define outcomes, and be hands-on in implementing the work. You'll be a leader in educating and advocating for the practice of human-centered design, customer centricity, and product led, omni channel customer experience strategies. Candidates must be proactive, responsive, flexible and able to succeed in a fast-paced, transforming, collaborative environment without supervision. 

Responsibilities 

• Discovers and frames ambiguous problems and drives solutions for one or more critical products or strategic projects on digital platforms. 
• Craft artifacts that communicate solutions. Including implementation of prototypes, mockups, task analysis, usability studies, personas, user flows, wireframes, style guides, navigational structures, and affinity diagrams. 
• Identifies and leads building out design standards and patterns, style guides, and frameworks for our design systems. 
• Advocates for new design standards and practices, in collaboration with product, marketing, and engineering teams. 
• Facilitate collaboration with various product managers, engineers, analytics, research, and ensures that the customer’s desires are being fulfilled. 
• Contribute to task & dependency analysis, scheduling, and risk mitigation plans. 
• Champions user research, leads both generative & evaluative UX research. 
• Provide mentorship and coaching to grow team. 
• Evangelizes design best practices while uncovering novel and unexpected solutions.

Bring your passion and expertise

Minimum Qualifications 
• 8+ years experience in UX, interaction design, information architect, service design or similar plus 3+ years managing and mentoring teams. 
• Experience in leadership, collaboration, communicating and influencing design strategy. 
• Excellent problem-solving skills and familiarity with technical constraints and limitations when designing for digital platforms. 
• Proficient at building and shipping products at a department level and leading the end-to-end experience across omni-channels. 
• Demonstrable track record in leading strategic thinking across a large product space, developing product goals, identifying opportunities and outcomes, while continuously developing relationships with cross-functional peers. 
• Experience presenting work to executives, clearly and succinctly articulating the goals and concepts. 
• A portfolio demonstrating excellent experience design orchestration as demonstrated through service design and journey mapping across omni-channels, solving complex problems for both customers and staff members with clear results. 
• Bachelor’s degree in Design, HCI, Interaction or similar area, or equivalent practical experience. Preferred Qualifications 
• Previous experience supporting retail industry or e-commerce apps and sites. 
• Experience in a highly agile/scrum environment. 
• Excellent communication and presentation skills. 
• Ability to lead design teams while maintaining responsibilities as an individual contributor. 

REI 10 Essentials 
• Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts. 
• Creates a strong, mutually supportive work spirit and culture where people can do their best. 
• Establishes trust and inspires others. 
• Makes effective organization and people decisions in a manner consistent with REI's values and ethics. 
• Delivers on commitments and holds others to same. 
• Champions the organization and advocates solutions in the overall Company's best interest. 
• Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities. 
• Consolidates information from various sources including feedback from others to reach sound decisions. 
• Considers the ultimate impact of decisions and actions on internal and external customers. 
• Fosters change in company direction. 
• Effectively plans and executes changes.

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

NEW YORK CORRECTION LAW
ARTICLE 23-A, Section 753
LICENSURE AND EMPLOYMENT OF PERSONS PREVIOUSLY CONVICTED OF ONE OR MORE CRIMINAL OFFENSES

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.