Product Manager - Employee Tools – Mobile App, Commerce Platform

Posted Date: Oct-29-2021

Job ID: 21805

Job Type: Full Time

Job Function: eCommerce / Online

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: Yes



Please visit the Covid-19 Hiring Updates before applying


What's cool about this job

REI is a different kind of company. As a co-op, we put purpose before profits and act in the long-term interests of our members. We believe time outside is fundamental to a life well lived, and as a member of the Product team, you’ll contribute to REI’s mission to connect every person to the power of the outdoors and engage them in the fight to protect it. Our product managers help drive our product vision and build experiences that are inspiring, inclusive, human, purposeful and trustworthy.

The Commerce Platform team is looking for a Product Manager for our Employee Mobile App, used by our in-store employees. In this role, you will be on a durable product team, driving the product vision, roadmap, discovery, and delivery. You’ll work with architects, engineers, CX/UX, analysts, retail staff, and various stakeholders across the co-op as we ensure that our employee experts can easily and efficiently deliver best in class customer service. 

Key responsibilities:
  • Focus + Scope: 
    • Accountable for Ascent, the mobile app used by in-store employees 
    • Expected to deliver iterative improvements to address pain points, remove inefficiencies, support new capabilities, and improve the employee experience
  • Product Vision + Evangelism: 
    • Understand the Co-op and Commerce Platform strategy and use it to inform your product vision 
    • Articulate the vision and translate it into a roadmap with clear objectives and requirements
    • Understand and communicate the benefits of this work – including how it supports larger strategies – as well as the roadmap and feature launches to multiple stakeholders across the co-op
    • Lay out now // next // later efforts, including the evolution of the Employee Tools area to support co-op growth
  • Discovery: 
    • Collaborate with CX, UX, retail ops, retail employees, and technical partners to identify and understand the most impactful problems to solve and how to best address them
    • Utilize available research tools to gain insights about usage behavior, analyze product health, and facilitate discovery 
    • Partner with other platform teams to understand new capabilities and how best to integrate into the employee experience. Anticipate and build out data and systems that support expanded capabilities.
    • Build and operationalize holistic solutions that meet the needs for multiple lines of business as Employee Tools grows beyond our current footprint 
  • Delivery: 
    • Prioritize work to help the team focus on the most impactful features to deliver. Clearly tie prioritization methods to strategic objectives and broader Co-op goals.
    • Proactively assist the product team to recognize dependencies, remove barriers and ensure smooth delivery
    • Utilize various data analytic tools to gain deep insights about performance and usage behaviors
    • Work in close partnership with the engineering and UX teams to understand the technical capabilities, gather requirements, assess opportunities, maintain stories – be in the details while understanding the larger impact of your work. Own the backlog; write detailed user stories. 

Bring your passion and expertise

Minimum qualifications:
  • 2+ years’ experience owning mobile products, ideally supporting employee or internal users 
  • Experience working collaboratively with engineers, data analysts, architects
  • Technical fluency: comfort understanding and discussing technological concepts, schedule trade-offs and new opportunities with technical team members
  • Proven track record of delivering impactful features from ideation to execution
  • Experience with Adobe Analytics and other analytics tools to derive insights
  • BA/BS or equivalent practical experience

Preferred Skills:
  • Experience working with CX and UX
  • Retail experience
  • Basic understanding of API design, concepts around modularity, extensibility, microservices architecture, and event-based architecture
  • BA/BS in computer science, engineering, or related discipline

Transferable Skills:
  • Here at REI, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experience. 

#LI-BS1

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

NEW YORK CORRECTION LAW
ARTICLE 23-A, Section 753
LICENSURE AND EMPLOYMENT OF PERSONS PREVIOUSLY CONVICTED OF ONE OR MORE CRIMINAL OFFENSES

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.