Program Coordinator - Product Production

Posted Date: Jan-11-2022

Job ID: 22659

Job Type: Full Time

Job Function: Travel and Adventure

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: Yes

Please visit the Covid-19 Hiring Updates before applying

What's cool about this job

REI is committed to becoming a fully inclusive, antiracist, multicultural organization. To fulfill our brand promise of enabling a life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism. 

This job contributes to REI Experiences success through the strategic planning, coordination, and execution of operational details associated with an assortment of integrated and/or custom adventure travel products.  The Program Coordinator (PC) serves as an operational and multi-tasking expert by proactively tracking and executing on numerous itinerary specific deadlines associated with third party services, online reservation booking systems for campgrounds and permits and lodging and catering contract agreements.  The PC leads the coordination, procurement and management of lodging, campground reservations and departure specific backcountry and special use permits and ensures we remain within compliance regulations.  The PC builds and maintains consistent, dependable and strong working relationships with all outside service contacts to ensure positive REI advocacy and additional in field support. 

The PC responsibly oversees and executes on payment requirements, refunds and deadlines, and they verify that all related expenses stay in alignment with program specific cost of goods sold and that monthly expense reporting is prompt and accurate.  The PC protects and makes certain that all program planning stays within the parameters of our operational resources such as gear, vehicles, bikes, and guides.    

The PC works closely with various people within the Field Operations team to ensure the seamless execution of all departures by gathering departure specific guest details, and compiling a digital binder encompassing all pertinent and required information to execute the trip to the highest level of customer and employee satisfaction.  The quality of communication with the Field Operations team directly impacts overall margin and is critical to protecting the reputation of the brand.  The PC works closely with the Product Specialist to ensure all itineraries in their product assortment meet or exceed REI Experiences standards.  Additionally, they serve as a subject matter expert on their assigned product assortment.  

The PC collaborates with the Product Coordinator as a strong support for inventory management within their product assortment.  They identify date requests for additional inventory and private departures and they choose the full annual assortment of dates year over year.  The PC keeps a keen eye on any necessary adjustments to lodging and permit dependencies, departure contingencies, and maximum guest and lodging capacities noted within the reservation system.  Additionally, they proactively assist with cancellations of unconfirmed departures due to low fill rates or unavailable resources.  

The PC supports the Customer Service and Sales team by answering guest questions and coordinating any special requests around trip logistics such as alternate meet locations and dietary requirements. 

Bring your passion and expertise

  • 2+ yrs. adventure travel, wholesale travel, tourism industry, or outdoor education experience. 
  • Preferred experience working with adventure travel itineraries or planning events involving diverse activities and logistics, including details of transportation, lodging, third party services, and customer relations. 
  • Ability to problem solve, adapt quickly, and think critically when it comes to decision making skills. 
  • Solid planning and organizational skills; ability to handle competing priorities. 
  • Ability to build and cultivate relationships within the industry and cross culturally. 
  • Strong written and verbal communication skills in formal and informal situations. 
  • Strong identification with REI’s customer service philosophy; ability to effectively resolve in-field operational issues. 
  • Proficiency with Word, Excel, Outlook, Power Point and the internet. 
  • Demonstrate a high degree of accuracy and fanatical attention to detail. 
  • Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals. 
  • Flexible in one's viewpoints and positions in order to support the direction taken by others at REI. 
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities. 
  • Consolidates information from various sources including feedback from others to reach sound decisions. 
  • Considers the ultimate impact of decisions and actions on internal stakeholders and external customers. 
  • Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work. 
  • Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals. 
  • Clearly conveys and accurately receives information by a variety of methods and in various situations. 
  • Builds rapport with all kinds of people inside and outside the organization. 
  • Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals. 
  • Challenges the status quo, champions change and influences others to change. 

REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.  We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us. 

As required by the Colorado Equal Pay Transparency Act, REI provides a range of minimum compensation for roles that may be hired in Colorado. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. The salary range for this position may be lower or higher in different markets.

To review benefits information, including medical, retirement, and time off visit

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.