Posted Date: Mar-28-2019
Job ID: 13817
Job Type: Full Time
Store: Kent Headquarters
The Digital Personalization Program Manager will be a key lead on a fast-growing team, partnering with business and technical teams to integrate personalization and relevancy tools across REI.com. Keeping our customer front and center, you will help drive and enable relevant, easy and delightful digital experiences. You must be innovative, naturally question the status quo and enjoy tirelessly advocating for our customers!
This role will drive cross-divisional work, develop governance and architect process standards for personalization integration. Crafting stakeholder and partner communications that rally excitement and support of the work is paramount to success – you must be able to wield data visualization tactics to tell compelling stories. This role will also work closely with analytics and data science partners to better understand the value personalization brings to our customers.
Experience with RichRelevance or other personalization and recommendation engines preferred.
Technical & Business Blended Perspective
Be self-sufficient in accessing and validating data efficiently and developing insights that tie to the overall digital business, eventually linking to omni-channel impact
Ensure data collection and Adobe tagging are in place to support measurement and learning objectives of personalization tools working with the appropriate partners
Ensure multiple partners have the slices of reporting they need by working with analytics team to commission actionable, readable, dynamic dashboards
Excellent problem-solving skills – able to identify, analyze and propose solutions to technical and business issues.
Comfortable with a high degree of autonomy while working in a fast-moving, sometimes ambiguous environment.
Emotional intelligence in collaborating across diverse functions and teams
Energized by keeping up to date on developments, innovations and regulations in the industry, technology and user experience
Real. Alive. Connected. These are a few words that describe life at REI. Whether it’s in our careers or in the great outdoors, we aspire to adventure in all ways! At REI we value our customers; we work hard to earn our reputation for quality and integrity every day. Our commitment remains the same as when we started out in 1938: to inspire, educate and outfit for a lifetime of outdoor adventure. Join a passionate community of people who believe in one simple truth: an outdoor life is a life well-lived. Get ready to harness your creativity, customer focus and enthusiasm for living life outdoors—we can’t wait to meet you!
REI is proud to be an Equal Opportunity Employer.
At REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception – 22 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.
With more than 150 retail locations (and growing), REI offers unique competitive benefits to its more than 13,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.
REI is an Equal Opportunity Employer