Program Manager, Digital Personalization

Posted Date: Mar-28-2019

Job ID: 13817

Job Type: Full Time

City: Kent

State: Washington

Store: Kent Headquarters

What's cool about this job

The Digital Personalization Program Manager will be a key lead on a fast-growing team, partnering with business and technical teams to integrate personalization and relevancy tools across Keeping our customer front and center, you will help drive and enable relevant, easy and delightful digital experiences. You must be innovative, naturally question the status quo and enjoy tirelessly advocating for our customers!

This role will drive cross-divisional work, develop governance and architect process standards for personalization integration. Crafting stakeholder and partner communications that rally excitement and support of the work is paramount to success – you must be able to wield data visualization tactics to tell compelling stories. This role will also work closely with analytics and data science partners to better understand the value personalization brings to our customers.

Experience with RichRelevance or other personalization and recommendation engines preferred.

Bring your passion and expertise

Technical & Business Blended Perspective

  • Own and immerse oneself in the current tool(s) thoroughly enough to translate technical issues and requirements between business, analytic and technical teams
  • Develop governance and oversee documentation of guidelines, establish trainings and shepherd the use of rules and strategy deployment
  • Facilitate vendor consultant engagement and communications as it pertains to relevant projects
  • Contribute to communications plans that inform, energize and mobilize all contributors and stakeholders in the same direction

Analytic Aptitude

  • Be self-sufficient in accessing and validating data efficiently and developing insights that tie to the overall digital business, eventually linking to omni-channel impact

  • Ensure data collection and Adobe tagging are in place to support measurement and learning objectives of personalization tools working with the appropriate partners

  • Ensure multiple partners have the slices of reporting they need by working with analytics team to commission actionable, readable, dynamic dashboards

Qualities that will help you thrive here

  • Excellent problem-solving skills – able to identify, analyze and propose solutions to technical and business issues.

  • Comfortable with a high degree of autonomy while working in a fast-moving, sometimes ambiguous environment.

  • Emotional intelligence in collaborating across diverse functions and teams

  • Energized by keeping up to date on developments, innovations and regulations in the industry, technology and user experience

Why you'll love it here

Real. Alive. Connected. These are a few words that describe life at REI. Whether it’s in our careers or in the great outdoors, we aspire to adventure in all ways! At REI we value our customers; we work hard to earn our reputation for quality and integrity every day. Our commitment remains the same as when we started out in 1938: to inspire, educate and outfit for a lifetime of outdoor adventure. Join a passionate community of people who believe in one simple truth: an outdoor life is a life well-lived. Get ready to harness your creativity, customer focus and enthusiasm for living life outdoors—we can’t wait to meet you!


REI is proud to be an Equal Opportunity Employer.

At REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception – 22 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 150 retail locations (and growing), REI offers unique competitive benefits to its more than 13,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.