Program Manager, Operational Excellence Learning and Development

Posted Date: Oct- 8-2021

Job ID: 21686

Job Type: Full Time

Job Function: Enterprise Services

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: No



Please visit the Covid-19 Hiring Updates before applying


What's cool about this job

REI is on a mission to grow into a 50-million-member community. To do this we are learning how to work together in new ways. In this role you will play a central and visible role in that learning. This role will join the Co-op’s Operational Excellence team and take a leadership role in bringing a variety of operational excellence tools, techniques, ideas, and philosophies directly to the teams who are solving problems. In this role you will use your passion for continuous improvement, in partnership with our Community of Practice to assess the needs of the Co-op as we develop our operational excellence skills, then design, build, and deliver a suite of offerings to meet those needs. The work will include creating training content in a variety of formats. You will also take point in both delivery of the content, and more importantly, enabling others to deliver the content to meet growing demand for learning across the Co-op. REI is not committed to any single operational excellence philosophy (Lean, Six-Sigma, Agile, TWI, Product Led, etc.). We are learning from all of them and learning how to use them to serve our members. You don’t need to be an expert in all of them, but you will be expected to learn them, often independently and from sources outside REI, then bring what you learn into the Co-op and translate it into a format and message that creates change. Ultimately, you will facilitate everyone at REI learning how to become what we call “Great Operators.”


  • Designs, creates, and delivers training on operational excellence (OpEx) and continuous improvement methods and tools in collaboration with cross-divisional community of practice and HR
  • Studies alternative and innovative operational excellence practices from relevant industries and organizations in order to update and maintain REI’s practices across time and the variety of business functions at REI
  • Coordinates and administers REI’s internal continuous improvement training program and materials 
  • Acts as an internal consultant and coach to guide teams through continuous improvement activities and develop others’ problem-solving capabilities and Operational Excellence skills
  • Partners with others in the community to develop a network of facilitators able to meet growing demand for training
  • Markets and communicates the benefits of the operational excellence mindset and continuous improvement methodologies
  • Partners with process owners and communicates with leadership to drive shift towards an increasingly innovative and collaborative culture
  • Stays up to date in the application of process improvement tools and techniques, and networks with other organizations for shared learnings

Bring your passion and expertise

  • A Bachelor’s or Master’s Degree from an accredited institution
  • 5+ years’ experience in a business process improvement setting
  • 3+ years’ experience in a training or continuous improvement leadership role
  • Certification in Lean and/or Six Sigma (e.g. Green Belt)
  • Experience operating in an organization applying Agile methodology
  • Advanced skills in Microsoft (MS) Excel, MS PowerPoint, and MS Word
  • Advanced skills in facilitation and multi-stakeholder communications
  • Advanced skills in training delivery in a variety of formats (Live, recorded, web-based)
  • Advanced skills in learning program development, facilitation, and change management
  • Retail industry or management consulting experience
  • Basic skills and experience in data analytics and business statistics
  • Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals 
  • Flexible in one's viewpoints and positions in order to support the direction taken by others at REI
  • An incessant learner about team and organizational function
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities
  • Consolidates information from various sources including feedback from others to reach sound decisions
  • Considers the ultimate impact of decisions and actions on internal and external customers
  • Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work
  • Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals
  • Clearly conveys and accurately receives information by a variety of methods and in various situations
  • Builds rapport with all kinds of people inside and outside the organization
  • Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals
  • Challenges the status quo, champions change and influences others to change

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

NEW YORK CORRECTION LAW
ARTICLE 23-A, Section 753
LICENSURE AND EMPLOYMENT OF PERSONS PREVIOUSLY CONVICTED OF ONE OR MORE CRIMINAL OFFENSES

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.