Program Manager, Recommerce

Posted Date: Feb-11-2019

Job ID: 13322

Job Type: Full Time

Job Function: Retail Operations

City: Kent

State: Washington

Store: Kent Headquarters

What's cool about this job

This job contributes to REI’s success by driving the execution of growth initiatives related to the recommerce business at REI. The Program Manager will work with the Recommerce Manager to implement unique customer offerings that work to progress a circular economy strategy for the Co-op. This role will utilize quantitative and qualitative analysis to inform go-to-market for recommerce growth initiatives and develop scale-up or wind-down business plans based on key learnings. The recommerce initiative at REI is highly entrepreneurial, and the Program Manager will be expected to contribute structured, strategic thinking in an ambiguous, start-up like environment. This position is cross-functional in nature and will interface regularly with internal stakeholders in addition to external partners.


The Recommerce Program Manager will manage multiple initiatives and ensure that dependencies among projects are appropriately managed. This role will monitor consumer trends, emerging technologies and assess how new opportunities can be leveraged to improve the customer experience and connect people to REI. This position leads high-impact initiatives and acts as a representative in cross-divisional forums. This role models and acts in accordance with REI’s guiding values and mission.

  • Oversees the management of a portfolio of programs and projects that support the recommerce initiative at REI
  • Develops requirements for programs and projects while continuously evaluating the needs of customers and vendor partners. Identifies and provides recommendations for process and program improvements. Research trends, technologies, opportunities, threats, competitors and other factors that affect the program.
  • Initiates, plans, and delivers medium to large cross-divisional, multi-year initiatives. Utilizes established project management methodology or where appropriate, partners with Project Manager(s) in leading/influencing project implementation.
  • Ensures program quality and success through management of action items, issues, and decisions, assessing risks, initiating change requests, identifying resource needs, meeting deadlines for deliverables, and financial planning. Appropriately escalate barriers to project managers and department leaders.
  • Contributes to New Business Development strategy and roadmap.
  • Works with cross-divisional leadership to identify and close critical program gaps.
  • Collaborates with the manager to ensure that each program is on strategy, on time and within budget.
  • Identifies and provides recommendations for process and program improvements.
  • Leads and develops programs and projects that transform process, policy, and systems.
  • Manages the progress of programs and projects and regularly communicates the project status to management and stakeholders.
  • Facilitates and leads to collaborative cross-functional meetings.
  • Manages and develops assigned budgets for programs and/or projects.
  • Manages both external and internal business relationships with vendors, clients, strategic partners, and agencies.
  • May travel to various local and national locations.
  • Responds to customer and store requests as appropriate.
  • Perform other duties as assigned

Bring your passion and expertise

Bachelor degree or equivalent experience
2+ years building and leading cross-functional teams
5+ years experience managing medium to large cross-divisional, multi-year projects with a business and technology focus
5+ years experience leading program development and omni-channel strategy
Ability to think strategically in a highly entrepreneurial and ambiguous environment
Ability to work collaboratively across a complex organization to drive projects and programs forward
Utilizes quantitative and qualitative insight to inform decisions and program direction
Certification in program management, process improvement (e.g. Lean, Six Sigma),  and/or project management (e.g. PMP)
Familiarity with the system scope and project objectives, as well as the role and function of each team member

Why you'll love it here

At REI, we inspire, educate and outfit for a lifetime of outdoor adventure and stewardship. What began as a group of 23 mountain climbing buddies is now the nation's largest consumer cooperative. But no matter how large we grow, our roots remain firmly planted in the outdoors. Our passion for outdoor adventure is clear.


By staying true to our roots, we've earned a place on FORTUNE magazine's list of the "100 Best Companies to Work For" every year since the rankings began in 1998. We work hard to earn our reputation for quality and integrity every day. Our core purpose guides everything we do: we all work to inspire, educate and outfit for a lifetime of outdoor adventure and stewardship.

At REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception – 20 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 140 retail locations (and growing), REI offers unique competitive benefits to its more than 12,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.