Project Manager - Retail Facilities


Posted Date
Job ID
Job Function
Retail Operations
REI City
REI State
REI Location
Issaquah HQ
Remote Eligible
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What's cool about this job
REI is committed to becoming a fully inclusive, antiracist, multicultural organization. To fulfill our brand promise of enabling a life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism.

This job contributes to REI’s success by managing maintenance programs and systems for retail stores. This project manager will ensure cost, quality, scope and timing of projects are effectively managed and be the first point of contact for retail store maintenance needs. The Retail Facilities Project Manager will work across other AHQ teams to collaborate, problem solve and improve processes and access to information. This position is accountable for managing our diverse vendor base to ensure the highest levels of performance while adhering to available budget guidance.

  • Manages the centralized Retail Facility Maintenance system, program and associated projects.
  • Assist in the development of the Retail Facility Maintenance program and the continued development of the Store Maintenance Team consisting of system, programs and processes to assure REI's physical retail facilities are maintained at an appropriate level.
  • Meet budget and related financial metrics for program and associated projects.
  • Provide high service levels to retail stores. Provide ongoing education and awareness to store teams to change behaviors and support program and project goals.
  • Solicit, bid, review, analyze, negotiate and maintain maintenance and repair agreements, contracts and supply agreements for retail facilities.
  • Receive, analyze, prioritize, dispatch and monitor maintenance and repair service requests from stores and ensure repairs are completed in REI's best interest
  • Develop and prepare vendor service and evaluation reports.
  • Act as a liaison between Retail Operations, Real Estate and Asset Protection on physical location needs.
  • Develop and manage relationships with external and internal service providers to deliver best possible service within budget guidance.
  • Prepare and process annual budgets for Store Maintenance and Facility Operations.
  • Report out on spend to budget quarterly.
  • Prepare and process requests for unbudgeted work.
  • Assist in the development of specifications for materials and systems. Source and select appropriate vendors. Procure and assure delivery of services.
  • Process invoices for services.
  • Lead in promoting the Retail Facility Maintenance program and ensure its use by store teams.
  • Ensure service providers are performing to specified standards and are providing best value to REI's retail facilities.
  • Administer miscellaneous projects assigned by management.
  • Identify and provide recommendations for process and program improvements
  • Support value add initiatives and development and maintain a roadmap to cost reduction.
  • Supports major department initiatives, such as prototype development, process improvement and asset management.
  • Model and act in accordance with REI’s guiding values and mission.

Bring your passion and expertise
  • 3+ years Project Manager(retail environment preferred).
  • Multi-Unit facilities, store construction processes and equipment including HVAC, elevators, lighting systems, structural systems, roofing systems and general building structures.
  • Prior experience with using Facility Management Software (FMS); ServiceChannel preferred.
  • Proven skills in establishing and maintaining budgets, schedules and deadlines, prioritizing and managing resources to accomplish goals.
  • Ability to manage multiple, geographically diverse, concurrent projects.
  • Understanding of retail operations processes.
  • College Degree in Construction Management or related field or equivalent experience.
  • Demonstrated ability to lead effectively and solve complex problems in pressure situations.
  • Strong communication skills both written and oral.
  • Self-motivated with ability to work independently and in groups.
  • Intermediate experience with computers and software like Word, Excel, Outlook, and the Internet
  • Builds capacity of individuals and teams through effective development, involvement, communication, and supervision efforts. 
  • Creates a strong mutually supportive work spirit and culture where people can do their best.
REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us.
As required by applicable Pay Transparency laws, REI provides a range of minimum compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. The salary range for this position may be lower or higher in different markets.

The pay for this role is: $47,500 to $97,500 per year  
At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

Posting Range
$47,500 to $97,500 per year
ARTICLE 23-A, Section 753

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.