REI Guide - Day Tours & Programs - Scottsdale
Posted Date: Jan-15-2020
Job ID: 16922
Job Function: Outdoor Education
Store: Scottsdale Adventure Center
What's cool about this job
As an REI single-day guide, you will serve single clients, families and small groups of friends, and large corporate groups of more than 100 guests at a time. The size of your tour determines whether you are working alone or with a team of other guide professionals. Single-day tour guides lead hiking, mountain biking, casual riding, performance/distance road cycling, Class I rafting and kayaking, and stand up paddle board tours around the Greater Phoenix Area.
- Provide in-depth knowledge of the natural and cultural history of the areas we operate (Lower Salt River, McDowell Sonoran Preserve, and other local recreational areas)
- Lead activities such as hiking, biking, or paddling (not required to guide all modalities)
- Professionalism and dedication to guest satisfaction
- Drive a 15 passenger van and trailer with guests
- Provide for the safety and health of a group of people in the outdoors
- Work well with an entire team of guides
- Complete tour related paperwork accurately and on time
All tours begin by arriving as scheduled to the Adventure Center, reviewing the tour paperwork for the day’s event, organizing and loading up all the gear, and then anticipating the arrival of guests with time to greet them in a relaxed and confident manner. The amount of time guides are scheduled in advance of the guest’s arrival depends on the size and details of the tour. Most morning tours require arriving at 6 or 7am and will be fully completed by 12 or 1pm. Afternoon tours usually have a guide start time of 10 or 11am, and will finish with all details by 5 or 6pm. In the busy season, guides are often scheduled for both morning and afternoon tours and can work a 10- or 12-hour day.
- All guide jobs are seasonal; the main season for tours from the Adventure Center Arizona is September through May, however tours also run throughout the summer at a much reduced volume.
- Tours are scheduled 7 days a week, with some tours booked months in advance and some tours scheduled with less than 24 hours notice.
- The single-day tours front office staff prioritizes providing a guide schedule with as much notice as possible (typically a month in advance) but the nature of the tour guest’s interest is such that you may be requested to work a tour on short notice.
- Guides are not required to be available 7 days per week, but greater flexibility of scheduling and more developed tour skills will result in more work opportunities.
- Weekend-only availability is unlikely to result in much technical tour skills progression
Bring your passion and expertise
If you love hiking, biking or paddling activities and want to share your hobbies with others, the single-day guide position might be right for you! The ability to guide all of the tours that we offer is NOT required, but more skills will provide you the opportunity for more guide assignments. If you are interested in becoming a single-day guide but don’t have previous experience, we hold a new-guide hiring event each September and January.
- Flexible work availability
- Combination of both defined and subjective skills
- Driver’s license, good motor vehicle record, and Wilderness First Aid (or more advanced first aid training)
- Clear and timely communications habits
- Ability to problem solve
- Excellent customer-service delivery
- Desire to work on a strong, proud, and organized team
- Willingness to uphold REI workplace and regulatory standards
At REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception – 22 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.
With more than 150 retail locations (and growing), REI offers unique competitive benefits to its more than 13,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.
REI is an Equal Opportunity Employer