Retail Facilities Program Manager

Posted Date: Mar-26-2019

Job ID: 13849

Job Type: Full Time

Job Function: Retail Management

City: Kent

State: Washington

Store: Kent Headquarters


What's cool about this job

This job contributes to REI success by helping to define and execute the REI strategy. This job is responsible for the development of programs that enhance the customer experience and support REI’s core values. Program management tools and processes will be used to ensure the dependencies among multiple projects are appropriately managed. This role will monitor best practices and emerging trends and assess how new opportunities can be leveraged to improve the customer experience and connect people to REI. This position leads high-impact initiatives, and acts as a representative in cross-divisional forums. Models and acts in accordance with REI’s guiding values and mission.


  • Manages the centralized Retail Facility Maintenance system and program
  • Develop the Retail Facility Maintenance program and the continued development of the Store Maintenance Team consisting of system, programs and processes to assure REI's physical retail facilities are maintained at an appropriate level
  • Solicit, bid, review, analyze, negotiate and maintain maintenance and repair agreements, contracts and supply agreements for retail facilities
  • Prepare and process annual budgets for Store Maintenance and Facility Operations
  • Oversees the management of a portfolio of programs and projects that support divisional priorities and in-line with REI’s strategy
  • Develops requirements for programs and projects while continuously evaluating the needs of customers and employees. Identifies and provides recommendations for process and program improvements. Research trends, opportunities, threats, competitors and other factors that affect the program
  • Initiates, plans, and delivers medium to large cross-divisional, multi-year initiatives. Utilizes established project management methodology or where appropriate, partners with Project Manager(s) in leading/influencing project implementation
  • Ensures program quality and success through management of action items, issues, and decisions, assessing risks, initiating change requests, identifying resource needs, meeting deadlines for deliverables, and financial planning. Appropriately escalate barriers to project managers and department leaders
  • Contributes to Retail strategy and roadmap
  • Works with cross-divisional leadership to identify and close critical program gaps
  • Collaborates with the manager to ensure that each program is on strategy, on time and within budget. • Identifies and provides recommendations for process and program improvements
  • Leads and develops programs and projects that transform process, policy and systems
  • Manages the progress of programs and projects and regularly communicates the project status to management and stakeholders
  • Facilitates and leads collaborative cross-functional meetings
  • Manages and develops assigned budgets for programs and/or projects
  • Manages both external and internal business relationships with vendors, clients, strategic partners, and agencies
  • May travel to various local and national locations
  • Responds to customer and store requests as appropriate
  • Perform other duties as assigned


Bring your passion and expertise

  • 5+ years experience managing medium to large cross-divisional, multi-year projects with a business and technology focus
  • 5+ years experience leading program development and omni-channel strategy
  • Bachelor degree or equivalent experience
  • 2+ years building and leading teams
  • Certification in program management, process improvement (e.g. Lean, Six Sigma), and/or project management (e.g. PMP)
  • Familiarity with the system scope and project objectives, as well as the role and function of each team member
  • Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals
  • Flexible in one's viewpoints and positions in order to support the direction taken by others at REI
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities
  • Consolidates information from various sources including feedback from others to reach sound decisions
  • Considers the ultimate impact of decisions and actions on internal and external customers
  • Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work
  • Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals
  • Clearly conveys and accurately receives information by a variety of methods and in various situations
  • Builds rapport with all kinds of people inside and outside the organization
  • Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals
  • Challenges the status quo, champions change and influences others to change

Why you'll love it here

We’re a passionate community of people who believe in one simple truth: an outdoor life is a life well-lived. REI is a co-op, born in the mountains of the Pacific Northwest in 1938. We’re here to help our over 6 million active members have amazing experiences outside—and do the same ourselves. Bring your creativity, customer focus and enthusiasm for living life outdoors—we can’t wait to meet you!

At REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception – 22 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 150 retail locations (and growing), REI offers unique competitive benefits to its more than 13,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

NEW YORK CORRECTION LAW
ARTICLE 23-A, Section 753
LICENSURE AND EMPLOYMENT OF PERSONS PREVIOUSLY CONVICTED OF ONE OR MORE CRIMINAL OFFENSES

§753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.